TBCC Not Responding immediately on launch

Support Technical Support
1

First noticed when I tried to launch TBCC during the long maintenance on Monday 8/30/21, press Play on Battle.net, launches the client but it freezes “Not Responding” even before the full screen WoW client takes over. Have to crl+alt+delete to shut down the client in Task Manager. Classic Era and Retail clients are working normally.

I have tried the following to troubleshoot: checked firewall, antivirus, no conflicts; ran Scan and Repair, it found something and made a repair but to no effect; updated GPU driver; did a complete uninstall, reinstall of TBCC; backed up and removed WTF, Interface, Screenshots, GPUCache, and 2 .dll files; uninstalled Curseforge, deleted Curseforge client file in classic folder; uninstalled and reinstalled, again to no effect.

2

Does your computer meet the minimum specs for the game client?

You can also check your MSInfo Error Reporting section to see if another background app is interfering.

3

My computer exceeds the minimum requirements

System Information report written at: 09/01/21 13:26:28
System Name: *
[System Summary]

Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name *
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z390 AORUS MASTER
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core™ i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F10b, 8/7/2019
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z390 AORUS MASTER-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = “10.0.19041.1151”
User Name **
Time Zone W. Europe Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 23.8 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 24.7 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

4

If your intent is to share the MSInfo for me to review, you’ll want to post the full report on Pastebin.com.

5

Also I see no interfering applications but only “application hangs”:

9/1/2021 11:05 AM Application Hang The program WowClassic.exe version 2.5.2.39926 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 3018 Start Time: 01d79f20cb11a9e4 Termination Time: 2 Application Path: C:\Program Files (x86)\World of Warcraft_classic_\WowClassic.exe Report Id: 94941801-2787-4aae-9d02-529a5eacf145 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown
9/1/2021 10:56 AM Application Hang The program WowClassic.exe version 2.5.2.39926 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: b58 Start Time: 01d79f1fd7e909bc Termination Time: 2 Application Path: C:\Program Files (x86)\World of Warcraft_classic_\WowClassic.exe Report Id: dc4020aa-9b47-4c48-bd05-08383a74ac45 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown
8/31/2021 4:28 PM Application Hang The program WowClassic.exe version 2.5.2.39926 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 338 Start Time: 01d79e852ce767e6 Termination Time: 2 Application Path: C:\Program Files (x86)\World of Warcraft_classic_\WowClassic.exe Report Id: 5d2e84b8-2407-4daf-b497-302823772d8c Faulting package full name: Faulting package-relative application ID: Hang type: Unknown
6

I tried to make a paste on pastebin, but the text exceeded the limit. /shrug

7

That’s not a great sign in terms of both the number of errors and the data size of the report. Start at “Windows Error Reporting” and paste as much as you can from there on.

You could also check for an error log in the game folder.

In the meantime, I recommend cleaning out the error logs. You can use a tool like CCleaner (there’s a tick box for error logs) to remove them. Then you can try relaunching the client and check the error reports again.

8

[Windows Error Reporting]

Time Type Details
8/29/2021 4:01 PM Application Error Faulting application name: GalaxyCommunication.exe, version: 1.2.37.165, time stamp: 0x5cebf678 Faulting module name: GalaxyCommunication.exe, version: 1.2.37.165, time stamp: 0x5cebf678 Exception code: 0xc0000005 Fault offset: 0x001b0840 Faulting process id: 0x4b14 Faulting application start time: 0x01d79cabdf93fd92 Faulting application path: C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe Faulting module path: C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe Report Id: cb18b91e-5440-4de2-949e-e64eb41d5e33 Faulting package full name: Faulting package-relative application ID:
8/8/2021 9:45 AM Application Error Faulting application name: mbam.exe, version: 4.0.0.1055, time stamp: 0x60e6f1ba Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463 Exception code: 0xc0000374 Fault offset: 0x00000000000ff259 Faulting process id: 0x372c Faulting application start time: 0x01d78c3a12cf350f Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 7a0950f8-7505-4371-b4e4-d4da2d2e8f27 Faulting package full name: Faulting package-relative application ID:
8/2/2021 9:52 AM Application Error Faulting application name: GalaxyCommunication.exe, version: 1.2.37.165, time stamp: 0x5cebf678 Faulting module name: GalaxyCommunication.exe, version: 1.2.37.165, time stamp: 0x5cebf678 Exception code: 0xc0000005 Fault offset: 0x001b0840 Faulting process id: 0x327c Faulting application start time: 0x01d7876ad07445d8 Faulting application path: C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe Faulting module path: C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe Report Id: 17879351-9513-47a1-9d0d-5774664efebc Faulting package full name: Faulting package-relative application ID:
7/17/2021 9:01 AM Application Error Faulting application name: mbam.exe, version: 4.0.0.1033, time stamp: 0x60da1ceb Faulting module name: ntdll.dll, version: 10.0.19041.1110, time stamp: 0xe7a22463 Exception code: 0xc0000374 Fault offset: 0x00000000000ff259 Faulting process id: 0x403c Faulting application start time: 0x01d77aea44e52df9 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: c93e28ba-f479-4ff8-b13c-cb50d956346c Faulting package full name: Faulting package-relative application ID:
7/2/2021 9:42 PM Application Error Faulting application name: mbam.exe, version: 4.0.0.1023, time stamp: 0x60be8692 Faulting module name: ntdll.dll, version: 10.0.19041.1023, time stamp: 0x7977b9de Exception code: 0xc0000374 Fault offset: 0x00000000000ff199 Faulting process id: 0x218c Faulting application start time: 0x01d76f8b350841ac Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 245cfe84-6558-4633-83e6-41bb5d7d0a9b Faulting package full name: Faulting package-relative application ID:
6/3/2021 10:30 AM Application Error Faulting application name: Kindle.exe, version: 1.17.1.44183, time stamp: 0x57dc181f Faulting module name: Kindle.exe, version: 1.17.1.44183, time stamp: 0x57dc181f Exception code: 0xc0000005 Fault offset: 0x008f7274 Faulting process id: 0x23c8 Faulting application start time: 0x01d758622a0ceecc Faulting application path: C:\Users*\AppData\Local\Amazon\Kindle\application\Kindle.exe Faulting module path: C:\Users*\AppData\Local\Amazon\Kindle\application\Kindle.exe Report Id: dbf6e67a-4c9a-480c-bc34-2fb0061a621e Faulting package full name: Faulting package-relative application ID:
5/30/2021 8:23 AM Application Error Faulting application name: mbam.exe, version: 4.0.0.987, time stamp: 0x608944b9 Faulting module name: ntdll.dll, version: 10.0.19041.964, time stamp: 0xbd2c3c23 Exception code: 0xc0000374 Fault offset: 0x00000000000ff199 Faulting process id: 0x8dc Faulting application start time: 0x01d7552d0f734bd0 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 029a4ea7-5721-4cc5-ac62-31a9cdd8e148 Faulting package full name: Faulting package-relative application ID:
5/12/2021 7:07 AM Application Error Faulting application name: GalaxyCommunication.exe, version: 1.2.37.165, time stamp: 0x5cebf678 Faulting module name: GalaxyCommunication.exe, version: 1.2.37.165, time stamp: 0x5cebf678 Exception code: 0xc0000005 Fault offset: 0x001b0840 Faulting process id: 0x5b38 Faulting application start time: 0x01d746fd45df9bc9 Faulting application path: C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe Faulting module path: C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe Report Id: c5889495-9840-4b2d-aa0b-e0cab0b588ae Faulting package full name: Faulting package-relative application ID:
4/9/2021 11:53 AM Application Error Faulting application name: Explorer.EXE, version: 10.0.19041.844, time stamp: 0x5d74feca Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0x60a6ca36 Exception code: 0xc0000374 Fault offset: 0x00000000000fef89 Faulting process id: 0xf74 Faulting application start time: 0x01d72d062c0b3ae2 Faulting application path: C:\WINDOWS\Explorer.EXE Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 2c0f58da-a88c-4dfa-a7c4-dafff2024cbc Faulting package full name: Faulting package-relative application ID:
3/30/2021 10:11 PM Application Error Faulting application name: RGBFusion.exe, version: 1.0.0.0, time stamp: 0x5ce2427d Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0xb610d74d Exception code: 0xc000041d Fault offset: 0x0012a8b2 Faulting process id: 0x4e80 Faulting application start time: 0x01d7259ae7750706 Faulting application path: C:\Program Files (x86)\GIGABYTE\RGBFusion\RGBFusion.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 1182a6d3-8f5e-4a2f-88da-95dc3a51ad30 Faulting package full name: Faulting package-relative application ID:
3/30/2021 10:11 PM Application Error Faulting application name: RGBFusion.exe, version: 1.0.0.0, time stamp: 0x5ce2427d Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0xb610d74d Exception code: 0xe0434352 Fault offset: 0x0012a8b2 Faulting process id: 0x4e80 Faulting application start time: 0x01d7259ae7750706 Faulting application path: C:\Program Files (x86)\GIGABYTE\RGBFusion\RGBFusion.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 1b1c5e6e-c90f-4e8d-9f89-0deaffa2b99d Faulting package full name: Faulting package-relative application ID:
3/22/2021 3:26 PM Application Error Faulting application name: mbamtray.exe, version: 4.0.0.897, time stamp: 0x6019d411 Faulting module name: Qt5Core.dll, version: 5.14.1.0, time stamp: 0x5f84e8d4 Exception code: 0xc0000005 Fault offset: 0x0000000000219dc5 Faulting process id: 0x4c30 Faulting application start time: 0x01d71eea47aad30e Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll Report Id: 8f2471ef-ff8a-4e86-9ba4-b83361cc58a8 Faulting package full name: Faulting package-relative application ID:
3/22/2021 3:13 PM Application Error Faulting application name: Explorer.EXE, version: 10.0.19041.844, time stamp: 0x5d74feca Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0x60a6ca36 Exception code: 0xc0000374 Fault offset: 0x00000000000fef89 Faulting process id: 0x5454 Faulting application start time: 0x01d71eea4802f74b Faulting application path: C:\WINDOWS\Explorer.EXE Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 7d9f0e26-c29e-498f-9073-dd8d66a2f4fd Faulting package full name: Faulting package-relative application ID:
3/20/2021 12:46 PM Application Error Faulting application name: WowClassic.exe, version: 1.13.6.37497, time stamp: 0x601ddc4a Faulting module name: ntdll.dll, version: 10.0.19041.844, time stamp: 0x60a6ca36 Exception code: 0xc0000005 Fault offset: 0x0000000000063416 Faulting process id: 0x2348 Faulting application start time: 0x01d71d8463312f4c Faulting application path: C:\Program Files (x86)\World of Warcraft_classic_\WowClassic.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: 3bf7ec6c-1e59-420b-a368-199793a80b0d Faulting package full name: Faulting package-relative application ID:
3/14/2021 8:26 AM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0x124c Faulting application start time: 0x01d718abc0948018 Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 55259d2a-6e51-49ef-813c-cc87b07fca04 Faulting package full name: Faulting package-relative application ID:
3/13/2021 7:45 AM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0x2308 Faulting application start time: 0x01d717dcd2e1049a Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 16188611-b02f-4a8e-b191-2062106ea307 Faulting package full name: Faulting package-relative application ID:
3/11/2021 11:25 PM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0x2438 Faulting application start time: 0x01d716cdc88cbcab Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: dbfa63f3-9792-4fe2-a726-33a9fefd5e3d Faulting package full name: Faulting package-relative application ID:
3/11/2021 8:50 AM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0x3020 Faulting application start time: 0x01d7165393dce10b Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 1a52fe9d-8422-4c51-a181-411c09d1c1b0 Faulting package full name: Faulting package-relative application ID:
3/10/2021 6:55 AM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0x6350 Faulting application start time: 0x01d7157a506860b9 Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 301c9ebf-6088-400f-9521-6fb30cbae389 Faulting package full name: Faulting package-relative application ID:
3/9/2021 6:32 AM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0x4d34 Faulting application start time: 0x01d714adfecfee99 Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 5c3c214e-5e3e-4eee-9385-70e5ef7263f6 Faulting package full name: Faulting package-relative application ID:
3/8/2021 7:46 AM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0xad0 Faulting application start time: 0x01d713ef1ade51ea Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 84ec86af-aca9-4ab0-b165-a68b8698f435 Faulting package full name: Faulting package-relative application ID:
3/7/2021 12:42 PM Application Error Faulting application name: mbamtray.exe, version: 4.0.0.897, time stamp: 0x6019d411 Faulting module name: Qt5Core.dll, version: 5.14.1.0, time stamp: 0x5f84e8d4 Exception code: 0xc0000005 Fault offset: 0x0000000000219dc5 Faulting process id: 0x4318 Faulting application start time: 0x01d7132dbc7a175b Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe Faulting module path: C:\Program Files\Malwarebytes\Anti-Malware\Qt5Core.dll Report Id: d862de6e-17c6-47ab-bd7a-1026987c2682 Faulting package full name: Faulting package-relative application ID:
3/7/2021 8:44 AM Application Error Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13801.20182, time stamp: 0x602dd932 Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae Exception code: 0xc06d007e Fault offset: 0x000000000002d759 Faulting process id: 0x669c Faulting application start time: 0x01d7132e26ba962b Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: c4ffaa71-e6d3-417e-a61e-c532fbfd60cf Faulting package full name: Faulting package-relative application ID:
3/2/2021 7:07 AM Application Error Faulting application name: GalaxyUpdater.exe, version: 1.2.60.14, time stamp: 0x5e32af43 Faulting module name: ntdll.dll, version: 10.0.19041.804, time stamp: 0x039874b8 Exception code: 0xc0000374 Fault offset: 0x000e6a43 Faulting process id: 0x5234 Faulting application start time: 0x01d70f32b703c276 Faulting application path: C:\ProgramData\GOG.com\Galaxy\temp\desktop-galaxy-updater\GalaxyUpdater.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: c033a649-e92d-444f-98e9-85c330f7d0dd Faulting package full name: Faulting package-relative application ID:
2/19/2021 10:45 AM Application Error Faulting application name: iCloudServices.exe, version: 205.0.0.38, time stamp: 0x601478ba Faulting module name: ntdll.dll, version: 10.0.19041.804, time stamp: 0x039874b8 Exception code: 0xc0000005 Fault offset: 0x0005a81e Faulting process id: 0x2ddc Faulting application start time: 0x01d706ac56b00228 Faulting application path: C:\Program Files\WindowsApps\AppleInc.iCloud_12.0.188.0_x86__nzyj5cx40ttqa\iCloud\iCloudServices.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: eeaac1fd-f9c6-44e9-b8c6-a4b3da8c2241 Faulting package full name: AppleInc.iCloud_12.0.188.0_x86__nzyj5cx40ttqa Faulting package-relative application ID: iCloudServices
2/18/2021 9:03 PM Application Error Faulting application name: WowClassic.exe, version: 1.13.6.37497, time stamp: 0x601ddc4a Faulting module name: ntdll.dll, version: 10.0.19041.804, time stamp: 0x4544b4a1 Exception code: 0xc0000005 Fault offset: 0x00000000000460f6 Faulting process id: 0x563c Faulting application start time: 0x01d706345b365bf0 Faulting application path: C:\Program Files (x86)\World of Warcraft_classic_\WowClassic.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: a1d04936-a983-471f-a13b-5856eb4b667f Faulting package full name: Faulting package-relative application ID:
2/7/2021 2:05 PM Application Error Faulting application name: WowClassic.exe, version: 1.13.6.36935, time stamp: 0x5fd3d7d6 Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x27bfa5f0 Exception code: 0xc0000005 Fault offset: 0x0000000000045f86 Faulting process id: 0x3c9c Faulting application start time: 0x01d6fd58a8024dc2 Faulting application path: C:\Program Files (x86)\World of Warcraft_classic_\WowClassic.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: d216a343-6a42-4715-bbd4-9c1fcc6db6fe Faulting package full name: Faulting package-relative application ID:
12/13/2020 11:19 AM Application Error Faulting application name: mbam.exe, version: 4.0.0.858, time stamp: 0x5fb84dbc Faulting module name: ntdll.dll, version: 10.0.19041.662, time stamp: 0x27bfa5f0 Exception code: 0xc0000374 Fault offset: 0x00000000000ff0f9 Faulting process id: 0x3564 Faulting application start time: 0x01d6d141dd780c10 Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: bae8d1ea-cf7d-403a-9dcd-d623447e975d Faulting package full name: Faulting package-relative application ID:

9

GOG and Malware Bytes look like the top issues here. MB probably is stopping the game from launching, or it could be an anticheat issue with GOG.

10

I tried launching TBCC after closing GoG and MB. TBCC hangs just as before. I doubt those application are the problem: 1) they have been running in the background for months without issue; 2) retail and Classic era clients work fine with them running; 3) the errors listed above are from different days.

This began on Monday during the maintenance. That timing seems significant.

11

PS thanks for your help.

Could it be an issue with the battle.net launcher?

12

Are there errors in the WoW/Error folder? I’m still betting it’s Malware Bytes not recognizing the new version of the client. You could see if any Bnet instances are running in the background, maybe your client isn’t up-to-date. Does the end of the DxDiag give any clues?

Basically, there aren’t reports of this issue coming in on the forums, so it’s likely something specific to your software setup.

13

OK, I take it back… It may have been an out of date version of GoG. I did a scan and repair, and Battle.net did a repair. I disabled Malawarebytes and GoG from the system tray, and lo and behold TBCC launched and played. I exited TBCC.

I restarted MB. TBCC launched and played. I restarted GoG and it updated. TBCC launches and plays with it in the background now too.

I am guessing it was the old version of GoG. MB’s notification history showed no interactions with WoW.

Thanks again for your help.

Best

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