This is new as of yesterday 5/27/21 - I’ve been playing since launch and haven’t ever run into this issue. The first week of prepatch also went by smoothly with no issues.
My entire screen suddenly goes black and I need to reboot my PC. This could happen on character load, or it could happen after minutes/hours of playing. It’s seemingly random.
I’ve tried removing old addons, removing all addons, clearing my WTF folder - none of those seemed to work.
Setting graphics to a minimum low setting and turning it to DX11 legacy and removing addons seemed to help in that I can play the game for the most part, but it did not completely solve it. I still get an occasional crash. I’ve also updated my graphics card to the latest drivers.
System info:
Nvidia GeForce RTX 2060 Super, directx runtime 12.0, driver 466.47
Intel i7-10700 2.9ghz
16gb RAM
Windows 10 64bit
Again - this is brand new as of this week. I never ran into this issue prior to yesterday and did not modify my game or system in any significant way.
We appreciate you taking the time to reach out with these details. When a Windows system suddenly restarts or shuts down, this indicates that an unrecoverable system failure occurred. While this can have a variety of potential causes, it is usually due to an issue with the Windows installation or hardware in the machine. Here are some of the common causes for system restarts:
Hardware Overheating
Conflicting/Corrupted Drivers
PSU (Power Supply Unit) Issue
Faulty Ram (Memory)
Graphics Card
CPU & Thermal Paste (Motherboard)
Keep in mind that the game alone will not cause a system to restart, but is only triggering some underlying issue. In order to isolate what is causing your specific problem I recommend these resources:
Thanks. This isn’t a system restart - it’s crashing my graphics card. I then need to manually restart the system myself. I believe this is likely an issue the game is having with Nvidia cards. It’s new as of the new TBC client, and it seems like many others are having Nvidia issues as well. Any ideas?
That’s what the staff was explaining. Normally, a GPU will recover automatically and no restart is required. If you need to restart manually, it means Windows was not able to communicate with the GPU or get it to respond to commands. The game client isn’t capable of interacting with core system functions like that.
You may be able to spot the reason in your MSInfo file, down in error reporting.