For the sake of keeping a record going for this. I’m 11 days without a solution to my issue. I have had 2 total responses from Blizzard customer service, both being automated, both not in any way assisting with my issue.
This level of complete disregard for the customer service experience in response to a game bug is frankly just disappointing. I’ve played this game since submitting a ticket meant receiving a visit in game from a GM. The lack of respect for the players time and intelligence is unacceptable.
I’ll ask again, if anyone from the team reads this, I currently have 2 tickets active in queue that I would appreciate a human response to, or better yet, keep silent, and just fix my issue. I would prefer a solution over an apology or reasoning at this point.
(Update)
In case someone who ends up having this same bug comes across this forum post. My problem has been resolved. It required GM intervention to mail me a new Attuned Glowspore Grip to complete my quest. After 12 days without a viable response I took to X and sent a reply to @BlizzardCS. I received a response within 10 minutes, and my problem was resolved within 20.