Symbiotic Glowspore Grip - Fyr’alath Legendary Quest Bug

Gameplay Quests
1

Since I’m not able to respond to the EU forums and specifically this post: https://eu.forums.blizzard.com/en/wow/t/legendary-quest-bug/498730 with my exact issue I figured I would post this here.

Tuesday 3/12 I finally got my leggo drop, and after a long day of grinding I was able to knock out the entire quest line culminating in the attunement of the three legendary component to trigger the scenario to receive Fyr’alath. Problem is when activating the Glowspore Grip, the item was consumed and I didn’t receive quest credit. I’ve submitted a ticket, but based on the EU posting I’ve referenced I’m not hopeful about receiving an expedient fix, if one at all based on that player still not having the axe visible on his armory.

I’ve dropped and re-picked up the quest, checked if the components are re-craftable, checked item restoration, searched every bag and bank slot I have, and talked to every quest giver associated with the quest. There is seemingly no way to re-acquire the components in the game. If someone else has had this issue I would appreciate insight as to how you fixed it, or if it required GM intervention.

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That’s a really weird issue. I didn’t have that specific bug, but while working through the legendary questline I did encounter quite a few bugs that made me wonder just how much playtesting was done. Based on what you’ve described, I would think GM intervention is the only option at this point. Hope it gets fixed soon.

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Replying to my own post in hopes of getting eyes on this issue. Its now been 5 days since posting my initial ticket. In that time I have recieved 2 responces from blizzard customer support.

The first was an automated message telling me they were overburdened by tickets, and to check wowhead for a solution. Although this is annoying its understandable from a QA standpoint.

Today however, I recieved what was portreyed as a GM responce, but was laughably unacceptable. Here is the main body of the responce I recieved:

Thank you for reaching out. This is Game Master Prisuvuqad. I’m happy to assist you today, and I will be handling your help request with the utmost of care. (✿◠ᴗ◠)

So sorry for the delay in reaching you. Thanks for being so patient with us - I know wait times have been pretty crazy and the wait time is not meeting our personal standards yet.

I understand that you are contacting us as you were crafting legendary, but it disappeared from your bag. I’m so sorry to hear that.

I can fully comprehend how it feels to encounter an issue that prevents you from fully enjoying your experience. Allow me to clarify that the Runecarver gives you the option to destroy a crafted legendary. Destroying the legendary will refund the Soul Ash, Soul Cinder, and Cosmic Flux you spent on it. You will not have the base item or missives refunded.

Sadly, as GMs we cannot refund items spent on crafting a legendary and cannot swap a legendary for another

One of two things is happening here. Either an actual human scanned my ticket without understanding or processing the information and pasted a blanket responce from shadowlands as the responce. Or this is a machine learning algorythm that doesnt have the capacity to respond to my query. Neither is acceptable.

Blizzard, I waited 15 weeks for this legendary, and now another week because your game is broken. Please do not leave me in limbo.

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Wow, it’s really a shame to see this – Sumore seems to have tried everything at his dispoal

Totally get that bugs happen but this one’s kind of a huge deal. Being locked out of the legendary is a serious problem, especially for someone progging content as far along as Sumore is. Pretty upsetting to see the dismissive response he got from customer support after all the effort he’s put in to resolve this through typical channels. Customer support is probably overwhelmed as always, and I bet the CS team doesn’t get as much appreciation as they deserve, so I’m sure the member wasn’t intentionally misunderstanding Sumore’s situation, but the result is the same.

Any chance someone from Blizz could look into this?

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You would think there would be some sort of safe guard somewhere for this to not happen. Hopefully this gets looked into.

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Update: I’m in Limbo.

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why would they use a canned response for something from last expansion in that ticket…

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I don’t know how to respond to this post other than with shock as to the level of absolute incompetence I am receiving in my effort to resolve a bug issue with this game. Today is day 9 of dealing with this issue.

To mitigate any potential miscommunication issues a new GM might have for understanding my issue. I appended this to my ticket yesterady:

On the suggestion of a guild mate of mine. I’m going to reiterate the entirety of my current issue, in case my wording has been in any way misleading. For clarification. My issue is with the “Handling It” quest associated with the Fyr’alath Legendary Axe quest line in Dragonflight.

Tuesday 3/12 I got my leggo drop from Heroic Fyrakk, and after a day of grinding I was able to knock out the “handling it” quest line culminating in the attunement of the three legendary component to trigger the scenario to receive Fyr’alath. My problem is when activating the Attuned Glowspore Grip, the item was consumed and I didn’t receive quest credit. I was supposed to receive the Symbiotic Glowspore Grip legendary component.

I’ve taken the following actions already to try and resolve this issue:
I deleted my wtf, interface, and cache folders and reset the ui
I’ve disabled all addons
I’ve dropped and re-picked up the quest
Checked if the components are re-craftable (They are not)
Checked Item Restoration
Searched every bag and bank slot I have
Talked to every quest giver associated with the quest

There is seemingly no way to re-acquire the components in the game. To my understanding there is no action I have available to me that can resolve this problem, and I would very much appreciate it if a GM could read my issue, and resolve this for me by either resetting the Glowspore grip portion of the questline, or giving me the legendary componant.

Here is the response I received from blizzard customer support today 3/20:

thank you for having the time to contact Blizzard Entertainment, I’m Game Master lahsinsuih, and today I’ll be checking this out for you!
I hope I can find the best way to assist you here. ^^

*Firstly, I wanted to take a moment to express my heartfelt gratitude for your incredible dedication to WoW. I have noticed that you have been playing for years, and that is truly an amazing feat. We are honored to have such a dedicated player as yourself. Furthermore, we recognize the time, effort, and passion you have put into the game over the years, and we cannot thank you enough. *

I’ve read your ticket and I see that you didn’t get the legendary Fyr’alath Axe.

I completely understand the issue Stephen, and in this case, please be advised that we are always happy to give you an occasional hint or some useful information to help you enjoy our games. We try to still have some mystery and exploration in World of Warcraft, and one of our core values is “Gameplay First” - so we hope that players can discover and solve gameplay related mysteries with immerse effort and natural gameplay.

Often times, the best way to learn about the game is to ask your fellow players who live and breathe the game! An explanation and some more details on this can be found within the Wowhead comments as some of your fellow adventurers have left some insight on this:
https://www.wowhead.com/item=207728/fyralath-the-dreamrender?bonus=10351:9495:1468#comments

Before I go, I must go ahead and give you a shout-out and say a big “thank you” for being such an incredible member of our gaming community. Your passion for the game shines through, and we’re truly grateful to have you on board.

Do the customer support staff not have the ability to read? am I being gaslit? or are there just no customer support staff members left in the building. Blizzard what is this? You profusely thank me for being a dedicated wow player, then actively spit in my face. If someone on the team with an ounce of competency reads this, please reach out to me. I will once again re-submit my ticket, but this is beyond absurd.

3 Likes
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That response seems to have not read what your issue is, god speed dude with this dude.

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Its a shame blizzard can’t take a moment to have an actual person respond to you. I feel like this is getting filtered by the AI because you are using the term “legendary” and their AI associates that with people complaining about the drop rate of the axe or an issue with shadowlands legendaries. If you have to draft your ticket again, try focusing on the issue you have with the quest without mentioning the terms “fyr’alath,” “legendary,” or “axe.”

Your situation is exactly why I’m against having quests to obtain legendaries. This axe should have dropped ready to equip and you should be on your merry way with the legendary.

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For the sake of keeping a record going for this. I’m 11 days without a solution to my issue. I have had 2 total responses from Blizzard customer service, both being automated, both not in any way assisting with my issue.

This level of complete disregard for the customer service experience in response to a game bug is frankly just disappointing. I’ve played this game since submitting a ticket meant receiving a visit in game from a GM. The lack of respect for the players time and intelligence is unacceptable.

I’ll ask again, if anyone from the team reads this, I currently have 2 tickets active in queue that I would appreciate a human response to, or better yet, keep silent, and just fix my issue. I would prefer a solution over an apology or reasoning at this point.

(Update)

In case someone who ends up having this same bug comes across this forum post. My problem has been resolved. It required GM intervention to mail me a new Attuned Glowspore Grip to complete my quest. After 12 days without a viable response I took to X and sent a reply to @BlizzardCS. I received a response within 10 minutes, and my problem was resolved within 20.

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I have the same issue and has not been resolved since 2/29/24. Pretty laughable with the responses from “GMs” over this past month.

Just adding to this post in case others are having the same issues. Item “Rune of Shadowbinding” is missing from my bags after attuning the item. I can no longer progress the quest, similar to OP abandoning or relogging and disabling all add-ons did not work. I received two copy and paste responses after 10 days of waiting.

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I know this tread is old, but im having the exact same issue with the same automated response. It bites to be stone walled and left in limbo. But ill try the twitter route. Thank you.

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I now have this issue and blizzard customer service answer is still the same. Tough luck not our problem. Because they dont think this is a bug enough to have a real person read the tickets.

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I tried twitter and the person there kinda gave me the oh well sucks to suck speech. I wanted to use this as a last little gift to end dragonflight but I doubt this will be fixed. Even tried abandoning the quest which means I can’t get the quest back anymore. Dont think any GM are looking into this anymore or care. So anyone coming in after this date hopefully its fixed by then.