Switched to Verizon FIOS - Now having lag issues

Support Technical Support
1

Unsure what the issue is, but recently switched to Verizon FioS modem/router and now having significant lag when connecting to WoW. Sometimes I won’t be able to connect to a server and be kicked back to the log in screen. Other times I’ll be sitting in the game with 400+ MS.

Tracer: https://pastebin.com/aLJhnVwu

2

Your ISP could be throttling your connection. Buy your own gateway/modem. Avoid modems that have wifi / bluetooth connections when possible. Change the gateways password. Make sure that you’ve login to your gateway. Avoid hubs or multiple linked devices. Make sure you’re using the correct bi-directional RJ45 lanline cable. When you’re online, open your task manage to see what’s loading and close .ExE or apps that can be closed.

3

Pastebin is down right now, but you want to collect a WinMTR or PingPlotter, not a traceroute (if that’s what you posted). A traceroute isn’t going to tell us anything about a connection over time.

4

Ran this for about 10 minutes with the host set to 137.221.105.2

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
XCI55AX.mynetworksettingscom - 0 737 737 0 0 41 0
10.180.123.50 - 13 491 428 14 146 429 224
10.180.123.50 - 9 551 503 14 139 403 26
10.180.123.57 - 16 450 378 14 28 305 24
124.sub-69-83-184.myvzwcom - 94 156 10 0 29 49 22
122.sub-69-83-184.myvzwcom - 13 495 433 14 27 140 21
No response from host - 100 148 0 0 0 0 0
No response from host - 100 148 0 0 0 0 0
240.sub-69-83-163.myvzwcom - 14 487 423 16 32 242 23
175.sub-69-83-176.myvzwcom - 12 515 458 15 29 352 30
0.ae2.BR3.LAX15.ALTERNET - 10 531 478 22 36 108 28
192.205.35.161 - 12 502 442 26 40 176 38
12.242.115.33 - 9 547 498 21 35 121 30
12.245.64.10 - 9 555 508 21 40 304 30
ae1-br01-eqla1.as57976net - 18 425 351 38 393 4399 264
No response from host - 100 148 0 0 0 0 0
et-0-0-0-pe02-swlv10.as57976net - 15 471 403 25 40 186 37
las-swlv10-ia-bons-02.as57976net - 13 499 438 26 41 176 38
137.221.105.2 - 11 523 468 26 39 109 38
________________________________________________ ______ ______ ______ ______ ______ ______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5

There is heavy lag and packet loss on all the early nodes of the network, before the connection begins the route to the Blizzard server. You sent 737 packets to the router from your computer and only 551 made it to the 3rd hop. Unfortunately, you’ll have to work this out with Verizon.

6

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.