I looted this item, granted the exp but the item is not in my bag. GM response is as follows.
Hialiphos
Hello ``````````,
Thanks for contacting us, this is Game Master Hialiphos, and I was in charge of looking at your case.
Thanks for reaching out and letting us know about what happened. After reading your request, I can see that you were unable to get the Swarming Cleaver of Ka’roz. I appreciate the valuable time you took to explain your situation!
Based on what you described, it sounds like the feature may not be working as intended. We recommend that you report this on our official forums, as that way you will give our development team a view of your issue. They will be able to work with the information collected, and although there is not yet a date for a final resolution, we guarantee that any updates will be communicated on our official forums. We recommend you stay tuned to them and our official channels to be aware of any news.
If you have more inquires, feel free to contact us again.
Kind Regards
GM Hialiphos