Suspended for Exploit that i was not trying to do

So Appearently i went to do my quests as normal and yesterday i get a e mail saying i got suspended for a Exploit. I had ZERO Intention and knowledge about the Exploit and would never exploit the game. Customer Service is a Joke. Blizzard i know its Hard but fix these things before you go live. I have enjoyed wow since 2004 and do not wish to lose my account.