Support ticket answers "go fix it yourself"

Community General Discussion
1

I’ll cut and paste my support ticket drama:
my post… 5 days ago
Prime says I received the loot:

In-game content
Swift Shorestrider Mount

For game
World of Warcraft

Price
Included free with Prime

Collected on
Jun 29, 2023

Sent to
xxxxxxxxx

but it is not on my mount list as a mount or an unwrapped gift.

Response…
This ticket has been marked as Answered.
3 days ago
Support
Hello Adventurer!

With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help resolve the issue. If the issue persists, please get back to us.

Support Articles:
https://battle.net/support/games/wow

Game Info and Guides:

Forums:
https://us.forums.blizzard.com/en/wow/

my post…
not a fix

Response…
Rounifaman
Greetings Jeffrey!

My name is Rounifaman, Game Master. Nice to meet you!

First and foremost, I would like to apologise for the long waiting time to get an answer. Many adventurers explore our worlds and we have a lot of assistance requests!

If the issue persists, I would advise you to follow the steps from this article : https://support.blizzard.com/article/000210644

Please also note that you can only have one reward per Amazon Household.

I thank you for contacting us and I wish you the most epic adventures in Azeroth and beyond! (∗ ･‿･)ﾉ゛

Game Master Rounifaman
Customer Support
Blizzard Entertainment

my post…
I did the steps. As I posted above, Prime says that my account xxxxxxx collected the reward.
My account does not have the mount. On my list of mounts the greyed out version is not there, the colored version is not there, and I do not have an unopened package. it is reasonable to think that if I didn’t have the mount, it would be the greyed out or uncollected list, but it isn’t.
After subscribing to WoW for almost 19 years this level of support is shameful. It feels like no one looked into the issue at all. The first response was “go fix it yourself” and the second seems to be a human who didn’t bother to read or check on my problem.

2 Likes
2

Are you 100% that your blizzard account is linked to prime account? If for any reason, it went to the wrong account, you are out of luck.

Also your second reply seems to also be an automatic reply.

3

I’d suggest moving this to CS.

Also: make sure that in your Bnet account, your Amazon account is connected correctly.

Also check your filters and look for a gift to unwrap.

1 Like
4

pretty sure this would be something amazon would have to fix?

5

have you checked the launcher? it may go to notifications on your bnet launcher before receiving them in game.

6

It goes straight into the game.

7

They answered your question right here I am sure of it.

8

You don’t have more than one person on your Prime, do you? Just checking.