Trying to open:
Running Traceroute:
https://us.battle.net/support/en/article/7870
Running pathping
https://us.battle.net/support/en/article/7871
They are still indexed in most search engines I tried.
By the way I looked for those as suddenly I’ve high latency and wanted to check whether the issue falls under my ISP so I can contact them and tell them where the problem is.
Blizzard retired those support documents and that form of troubleshooting in tickets a few months ago. Additionally, the server IPs are no longer posted publicly for running those tests.
That’s a bad decision, players were able to identify the fault in their route and contact the ISP. I saw other post where you referred to the current sources and they’re insufficient.
Anyways, for anyone who get here, you can open those pages through the internet archive and get the IP Addresses like I did.
IMO, Blizzard really overextended their previous efforts. Connection matters are between you and the company providing connections, not you and a game development studio. I always thought it was a bit bizarre for customer support in a game to shoulder that responsibility.
Except those are outdated IPs for referencing the game servers. It’s the same case in Overwatch, the server IPs have changed and are now masked inside the in-game netgraph.
But then again I’m playing other games just fine, it is only WoW that I’m having bad connection. Even Diablo 4…
This is where that kind of support those articles were helpful because different games have different routing connections and thus helped having a conversation with the ISP.
Imagine calling your ISP saying WoW is having a bad connection, no data etc.
ISP usually have their own connection tests and they would ask you to perform those and say that things are ok.
Without something that you can actually point to them that is happing, I don’t see how it works.
I imagine, as a customer, you press for more in-depth testing. Looking at the troubleshooting documentation for games that are often compared to WoW, Diablo, and Overwatch, none of those companies provide public server IPs or have connection troubleshooting available via ticket.
And that is why World of Warcraft had one of the best supports in that matter - since connection is essential for the game.
How can this change be advertising as “changing to standard market support” or taken as positive, when it is subpar and insufficient?
Blizzard didn’t advertise it. The change was made and you’re referencing an explanation I posted (as a volunteer) when asked about the situation in another thread.
If you expected Blizzard to provide those services (which were never promised, not even in the EULA), then I can understand why you’d label the current methods subpar and insufficient. However, Blizzard provided connection troubleshooting as a courtesy service only, with no guarantees those services would continue or end at any specific time.
I’m not labeling them subpar and insufficient because they ceased to provide it, even though they’ve provided it for almost 20 years.
I’m labeling them subpar and insufficient because they are in the sense that if I’m having poor latency performance in World of Warcraft I’m unable to pinpoint where the problem is and I can’t get support from my ISP or even properly escalate it.
The worst part is: they’ll ask the IP Address of the game I’m playing so they can pin-point it, and I’m also unable to provide.
I’m not asking for someone dedicated here to reply my threads about connection issues, but removing the articles remove player’s ability to get proper support with something that is essential for the game to work.
In the case that I’m having an issue only with World of Warcraft and even Diablo 4 is just normal, without that information I’m unable to proceed.
What I want you to understand is that I’m not blaming you or anything.
The changes are not good and lead to poor support in general as we move towards to having no solution.
At this point I have nothing else to do other than to wait, hope and expect it to improve.
My next move in case it doesn’t improve over the next days is to perhaps cancel my subscription.
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