The forum is not a point of contact for the staff. If you want a direct conversation with customer support—and the troubleshooting other players offered in your first thread to help you do so didn’t work—ask someone IRL to help you submit a ticket.
If you want to report a bug, the best place for that is Bug Report.
That said, most software companies will rarely reveal why a bug happened because it creates a security issue. Bad actors will know what’s patched and will redirect their efforts. I have never seen Blizzard disclose why a bug happened, only that it did and they fixed it. This communication would happen publicly, not one-on-one in a ticket.