Stuck updating wow initializing 0%

I’m still unable to get it to work. It goes from updating to stuck on scanning. It scans then rescans over and over. I’ve tried deleting file didn’t work. I’ve tried to sign in as admin didn’t work. I’ve put in a ticket on the 5th of October it’s been over 24 hours and I haven’t gotten a response . I’m so ready to be done with this game…sad that I’ve already bought the new expac!