I booted up my computer today and the battle.net app says there’s an issue with my game files and begins the scan/repair process automatically. When it is done scanning, it begins to repair/initialize an update and about two seconds in, begins scanning the files again. I’ve tried rebooting, manually starting the scan/repair process, nothing seems to work.
This has only started occurring after today’s maintenance.
Hey there Epsiilon,
Thanks for reaching out with those details! This sort of behavior is typically caused by damaged local Battle.net files or a conflicting third-party program. Let’s start by re-installing the Battle.net Desktop App with these steps:
Uninstall the Blizzard Battle.net App (skip Step 6 for now, we will re-install later).
Next (before re-installing) let’s delete any Battle.net, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. If you don’t see all 3 folders in each location, that is okay—just delete the folders you have):
Finally, re-install the App.
If the scanning loop continues, many problems related to your installation of Windows such as conflicting settings or programs can be resolved by creating a new administrator account, logging into it, and trying the Battle.net Desktop App there.
If the scanning completes on the new admin account, it means that the old account is broken or corrupted in some way. This is somewhat common, and the easiest fix is to move any user-specific files that you wish to keep from the old user account to the new admin account. You can also work with Microsoft’s Support to troubleshoot the problem with the old account if preferred.
I hope this helps get you back in-game! Let us know how it goes.