After force quitting start-up a dozen times, restarting and then shutting down and restarting, I tried to scan and repair. And it keeps telling me something’s gone wrong and to restart scanning, update comes on for a second and now it’s =back to scanning. Won’t let me delete and reinstall and since all tech support references are for windows, I’m up the proverbial creek. Any ideas?
Close the Battle.net app and wait for Agent to shut down. That takes 30-60 seconds. If it fails to shut down (have Activity Monitor open to see when it’s gone), manually force quit the Agent process from within Activity Monitor.
Next, navigate to the folder containing your World of Warcraft folder. If you installed to the default location, this is /Applications. Now right click your WoW folder and select Get Info. Click the padlock at the bottom right corner of the Get Info window and enter your administrator password. In the Sharing and Permissions section, double click the Everyone line and select Read and Write. Next, click the cogwheel at the bottom of the window and select Apply to enclosed items… and click OK. This will set the permissions of your WoW folder such the Battle.net app will complete a scan and repair.
If this should fail, open your System Preferences by holding down the option key with the Apple Menu open. Click Security & Privacy. Next, click App Management. In the section “Allow the applications below to update or delete other applications”, make sure the button for the Battle.net app is enabled (active). If not, enable it. This combined with the first troubleshooting step should hopefully fix the problem. This second step is courtesy Deformis.
If both of the above fail, you may need to reinstall the game. Thankfully that is relatively easily done. All that requires is to navigate to the main World of Warcraft folder and delete the /Data folder and empty the trash (that would be /World of Warcraft/Data). Do not touch anything inside the _retail_, _ptr_, or _beta_ folders. Only delete the /Data folder so your settings, UI and addons remain intact. Once the /Data folder has been properly deleted, open the Battle.net app and click the Update button (it becomes this instead of Play when performing a manual de-install like this). Let the game install fully before clicking Play. That means waiting until after the “Reclaiming disk space” message has come and gone.
Let us know how things went for you after you’ve performed the troubleshooting steps above.