I don’t know if this is a fix or a convenient band-aid. After spending the past week or some trying to download all the patches because the Blizz app would do it (always stuck on “Fetching Patch Manifest”), I flipped on my VPN because I am currently outside of the US, my home region. Started downloading immediately and finished within a couple minutes. I do have Bitdefender which is the VPN service I use as well. I hope this helps someone.
i have the exact same issue found some post a some said that re instaling the battlenet app worked for them… the funny thing is that im now 3 hrs trying to install the battlenet app…
I have the exact same problem – also posted here on the forum.
[Tried it on VPN, no difference]
I’ve been through their list twice (updating drivers, shutting of all startup apps, uninstalled and reinstalled everything).
Found a backup copy of WoW from summer 2017 on an external harddrive. Loaded that. Updated all the content since then.
And again:
I open the Battlenet launcher.
It says:
“Fetching patch manifest (x/9.31 MB)”
“Initializing…”
The PLAY lights up.
I hit PLAY.
It says “Launching”/dimmed
Then PLAY lights up.
I’m having the same problem as well. If I disable my antivirus (Bitdefender), do a restart + deleting the indices folder in the data folder, I can download the patch. But if I don’t disable Bitdefender, Blizzard agent keeps downloading in the background, hugging my bandwidth without progressing the patch process.
Now I do not know if there is something fishy with Blizzard files or Bitdefender is messing up?!
Hi not sure if you use Bitdefender, but i received this info from them. I cannot put in urls here so replacing . with ;
Please add the following websites as they are written to the Exceptions list under Online Threat Prevention:
//eu;launcher;battle;net/
//iir;blizzard;com
//eu;patch;battle;net
//level3;blizzard;com/
//blzddist1-a;akamaihd;net
As two people mentioned, if you have BitDefender then that may be blocking the app from connecting to the patch servers. If that’s the case we can try adding these exceptions to the online threat protection:
US
http://us.launcher.battle.net/
http://iir.blizzard.com
http://us.patch.battle.net
http://level3.blizzard.com/
http://blzddist1-a.akamaihd.net
EU
http://eu.launcher.battle.net/
http://iir.blizzard.com
http://eu.patch.battle.net
http://level3.blizzard.com/
http://blzddist1-a.akamaihd.net
I tried this a couple of weeks ago and it got me through.
The new battle.net patch that has just come out is going nowhere though. Same symptoms where it floods the network so hard no traffic moves. I have both the US and UE exceptions put into my Bitdefender. I’ve also raised with Bitdefender so will be keen to see what they have to say too.
Mordon,
Have you tried temporarily uninstalling it? If that works, you know it’s Bitdefender. Sometimes when we see one of these issues just reinstalling the software is enough, but if it comes back once you reinstall BitDefender you know it’s something with the definitions it’s using.
Uninstalling Bitdefender works but it’s a real pain, just to do an update.
I logged a ticket with Bitdefender and they acknowledge that it is a problem on their site. They are working on a fix apparently. In the meantime they gave me the following workaround which worked for me…
Their instructions say to delete the dll file mentioned below. I just renamed it instead so I could put it back after the successful update.
1- Restart Windows in Safe Mode.
2- In Safe Mode open the folder C:\Program Files\Bitdefender\Bitdefender Security\ and locate the file update_components.xml
3- Right click on update_components and select ‘Edit’ or select ‘Open with’ and then ‘Wordpad’ or ‘Notepad’ from the list. Once the file is open, look for the string that starts with <Product enabled=“1”
Replace the number 1 with 0 and save the modification. It should be <Product enabled=“0”
4- While still in Safe Mode delete the file httpproxy.dll from C:\Program Files\Bitdefender\Bitdefender Security\
5- Restart the computer normally.
After battle.net was updated I went back and put those things back the way they were.
Awesome, thanks for the update and the additional work around Mordon! Glad you got it working.