Stress Test / Access Issues - Update

[Levíathan-aerie-peak (Levíathan)]

Hey all,

Just for visibility.

As many may already know, there were issues with the stress test invitation system where players were selected and emails were sent out. However, not everyone who was invited had their account flagged for access.

Bliz has updated situation and it breaks down as:

1. Having two (or more) PTR licenses active on a battlenet account is preventing a stress test license to apply.
2. If you previously had two PTR licenses, you can contact Support to have one of them removed to make room for the stress test license.
3. This will not immediately grant a stress test license, however, the Battlenet team is going to rerun the invite scripts to catch all those who were passed over due to having two PTR licenses.
4. You don’t have to contact Support if you don’t want. When the script reruns, it will scan for those with two PTR licenses and automatically remove one to make room.
5. There’s no ETA on when the Battlenet team is going to rerun the script.

Another note: A Battlenet account has a max of eight Wow licenses, active or not. If you have all of them used up, it very possible that you’ll not have room for the stress test license. This appears to not be the case.

And as always, watch for fake emails that are attempting to phish your Battlenet credentials! The “From” field cannot be trusted as it can be set to display whatever the sender wants. Only the email headers can be trusted when trying to find where it originated from!

@Vrakthris

I made some inquiries on how the current system works and it does appear that having two PTR accounts can impact your ability to receive an invite into alpha/beta testing.

If you haven’t already, please submit a ticket to have that second account removed.

@Vrakthris

I just received word that we’re working with our [Battle.net ](http://Battle.net) team and they will be working to go through the list of recent invitees (who have two PTRs) and remove the extra PTR account so they can reflag for Stress test participation. I don’t have an ETA but we hope to have this completed soon.

[Eloraell-moon-guard]

Another note: A Battlenet account has a max of eight Wow licenses, active or not. If you have all of them used up, it very possible that you’ll not have room for the stress test license.

CS re-reviewed the answer after people with 8 Game accounts said they got into Beta and/or Stress Test without issue. I don’t think the Test accounts and the Game accounts have a shared max limit.

[Levíathan-aerie-peak (Levíathan)]

Excellent. I’ll edit that part. Thanks, Eloraell!

[Levíathan-aerie-peak (Levíathan)]

Update

@Vrakthris

We’re working with our [Battle.net ](http://Battle.net) team and they will be going through the list of recent invitees and remove the extra PTR license to have this completed soon.

Note: For those who may have contacted CS already to have their PTR license removed, you don’t need to do anything else. When this is run it should automatically remove the extra PTR license if you have one and otherwise flag the account for Stress Test participation if you were on the original list of invitees.

[Eloraell-moon-guard]

@Vrakthris

If you didn’t receive an invite but want to make sure that there won’t be an issue if you did get in? It probably wouldn’t hurt.

I believe they are discussing having the process check for the extra PTR account and take care of it going forward, but I can’t be sure of the procedures yet.

If you didn’t get an invite, and have two PTR accounts, you should request them removed (at least one), so that this problem won’t reoccur for the next stress test, or beta.