Strange latency issues

Support Technical Support
1

Router is fine. Modem is fine. Internal network is fine. All other online services are fine.

World of Warcraft says 42ms ping, claims everything is fine. But there is a noticeable ability delay while in combat today. It was fine yesterday. It’s not fine today. What happened today?

3 Likes
2

Howdy!

Does this issue only occur in BFA zones? If so where? What realm? Can you also test if it continues in capital cities such as Stormwind or Orgrimmar?

Thank you.

3

BFA zones as far as I can tell.

4

I’m also experiencing this issue.

Every 15 seconds or so there’s a brief stall, then everything catches up after a few seconds. I just used Chi Torpedo and the spell was stalled. My character ended up traveling a ridiculous distance.

BFA Zones. Server: Sargeras-US.

World MS spikes during the stall.
Home: 23
World: 400+

Tried resetting my UI per support Article ID: 7549. The issue persists.

WinMTR shows packet loss on Blizzard’s end:

|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                                 LOCAL -    0 |  280 |  280 |    0 |    0 |    3 |    1 |

|                             99.232.96.1 -    0 |  280 |  280 |    5 |   14 |   99 |   13 |

|     8078-dgw02.ajax.rmgt.net.rogers.com -    0 |  280 |  280 |    5 |   12 |   30 |   12 |

|     3000-dgw01.ajax.rmgt.net.rogers.com -    0 |  280 |  280 |    4 |   11 |   23 |   11 |

|       9001-cgw01.ym.rmgt.net.rogers.com -    0 |  280 |  280 |    6 |   13 |   28 |   16 |

|                         209.148.235.105 -    0 |  280 |  280 |   18 |   24 |   54 |   22 |

|                eqix-ix-ch1.blizzard.com -    0 |  280 |  280 |   15 |   27 |   97 |   22 |

|              ae1-br02-eqch2.as57976.net -    0 |  280 |  280 |   31 |   42 |  355 |   82 |

|              be2-pe02-eqch2.as57976.net -    0 |  280 |  280 |   18 |   23 |   31 |   27 |

|                           24.105.62.129 -    4 |  249 |  241 |   16 |   22 |   34 |   27 |

|________________________________________________|______|______|______|______|______|______|

   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5

ive noticed this since 8.2 especially in the new zones. where there’s noticeable loot lag and ability lag despite my game saying im getting 20 ms home/world

6

That’s exactly what I see. Game says between 30-40ms ping, but there is, at times, ability lag that surpasses the global cooldown. It’s insanely frustrating.

7

I am also having this issue. Started yesterday. It seems to only happen in Kul Tiras so far. I checked other areas with other toons and this is not happening. Is someone looking into this because it is very annoying!!!

8
9

That is indeed going to be the cause if your latency is low and your FPS is high when you have this delay. Unfortunately there is a bug how Sharding works which the devs have been making gradual improvements with, but it’s been pretty stubborn to fix thus far. We don’t have any more updates on that thread, but there’s one thread for north america and one for Oceania. If we get some information we’ll share it there.