Strange connection issues

Support Technical Support
1

I have been having this issue in WoW where the game will effectively freeze and stop for me. I can still hear my party in Discord and my music is still going in Spotify, It is JUST WoW having issues it seems. I used Winmtr to take a look at the route between me and the server and I found a host that has 100% packet loss. It just shows up as “No Response from host” and i cannot determine a IP for it. I already tried forwarding ports 1119, 3724, 6012 on TCP/UDP and that seemed to help at first but the problem came back. It’s somewhat intermittent and hard to reproduce. I will say though, it seems like it only happens in raids and mythic +, nowhere else.

I have already submitted a ticket but was curious if anyone had experience with a similar issue or any ideas for a fix.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
10.0.0.1 - 0 152 152 0 0 10 0
192.168.1.1 - 0 152 152 0 1 10 0
100.64.0.1 - 7 121 113 0 31 86 27
172.16.251.20 - 7 120 112 18 33 62 49
undefined.host - 3 136 132 16 34 54 26
undefined.host - 4 132 127 18 34 76 25
eqix-da1.blizzard - 9 115 105 17 34 78 29
ae1-br01-eq 6 124 117 40 58 138 63
No response 100 31 0 0 0 0 0
137.221.69.83 - 6 124 117 38 56 116 59
137.221.67.65 - 8 119 110 41 55 82 65
24.105.62.129 - 5 128 122 38 52 92 49
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WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
2

Your modem is sending 152 packets from your house, but several early nodes in the ISP’s network are dropping some of the packets. Only 128 packets of the 152 make it to Blizzard. Packet loss won’t affect music streaming since it buffers in advance. Additionally, Discord uses a lot less data and the packet loss will only be detected if it happens while someone is speaking.

Either way, you’ll need to work with the ISP on the packet loss issue. Since the loss starts right as you connect from the modem into their network, a VPN isn’t likely to help.

1 Like
3

Wow! Thank you. Sadly, I doubt my ISP will be much help. I use Starlink because it’s the ONLY option where I live for a connection that isn’t from 2000. I wonder if the packet loss could be attributed to simply being Satellite?

4

Absolutely. Any company offering line-of-sight connections like satellite or mobile will experience some packet loss due to environmental interference. It’s the reason mobile/satellite isn’t recommended for gaming since the traffic is often throttled on top of the instability. But I understand that you can only use what’s available.

1 Like
5

im having this issue with freeze spike randomly dont understand whats going on anymore

6

I have a texas friend that uses star link, they recently gave her a new router cause the old one was obsoleted. I am not going to assume yours is as well , but I felt I should mention it because she had a epic journey figuring out what the problem was. She called Tech, they brought her a new router that she dubbed " the George Jetson router" because it was so much more advanced than her old clunker.

7

Interesting! That might be the issue. Thing is I use my own router hooked up to what I assumed is the modem. though perhaps it is also the router because it feels like that is what Starlink refers to it as. I’ll have a talk with them and see.