Store Missing

The store button is missing for my second account, I am unable to transfer toons off the server.
I have tried searching the forums the others that had the same issue, and I see treads for the issue, but no answers.
I tried to post this from the account that is having issues, but the forums state that I need an active account to do that. The account is active, as I am able to log in and play on it daily. The account status page also displays that the account is active.
Please help!