STILL Faction Locked Iskaara

See my Bug Report from 3 days ago.

Following that report my Campaign (in my Quest Log) ‘changed’ - showed I had completed the first story line. (Didn’t say where to go next.) Went to find the missing npc to open Iskaara, but STILL not there.

If I am missing a quest or turn-in or something Campaign (under my quest log) should show what I need to do. Since I did “Supplies!” with NO Iskaara rep, I’m NOW showing to do “Gnoll Way Out”… but that’s another quest with reward of rep which I will NOT receive!

WHY can’t I open Iskaara rep??? And just HOW does a player “Open a Ticket” now? This ‘method’ of reporting with NO response is extremely frustrating… and I’ve been a paid subscriber for something like 15 YEARS!!