I had a very odd experience. As I came out of a loading screen after hearthing from the Maw to Revendreth, the following happend at 3:59am:
-Screen froze up for about 3 seconds.
-Desktop appeared.
-Wow disappeared from the taskbar, then reappeared.
-Game came up with me standing there in Revendreth.
I turned in my weeklys and closed the game. Went to check the health report and was greeted with these two gems:
Windows Hardware Error
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff840c27597460
Parameter 2: fffff8034de41764
Parameter 3: 0
Parameter 4: 17cc
OS version: 10_0_19043
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Wow.exe
Description
D3D12 Device Removed Extended Data
Problem signature
Problem Event Name: D3DDRED2
GpuManufacturer: VEN_10DE
GpuDriverVersion: 30.0.14.7111
DeviceRemovedReason: 0x887A0006
DeviceExecutionState: 7
AppName: Wow.exe
AppVer: 9.1.0.39318
OS Version: 10.0.19043.2.0.0.256.48
Locale ID: 1033
Went to check the Errors folder but its empty. So poked into the Logs folder to check gx.log and it had this:
7/7 03:59:24.759 Error DeviceRemoved: The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action. (0x887A0005).
7/7 03:59:24.759 Device Removed Reason: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006).
7/7 03:59:24.777 Device context was lost. Attempting recovery. Occurrence: 1
7/7 03:59:24.777 GxRestart
7/7 03:59:24.777 D3d12 Device Destroy
7/7 03:59:24.777 NotifyOnDeviceDestroy
7/7 03:59:24.823 Error RealCloseSingle failed: Unspecified error (0x80004005).
7/7 03:59:24.823 Error RealCloseSingle failed: Unspecified error (0x80004005).
7/7 03:59:24.823 Error RealCloseSingle failed: Unspecified error (0x80004005).
7/7 03:59:24.823 Error RealCloseSingle failed: Unspecified error (0x80004005).
7/7 03:59:24.823 Error RealCloseSingle failed: Unspecified error (0x80004005).
7/7 03:59:24.823 Error RealCloseSingle failed: Unspecified error (0x80004005).
7/7 03:59:25.429 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 2070 SUPER”
7/7 03:59:25.429 D3d12 Device Create
7/7 03:59:25.429 DXGI_FEATURE_PRESENT_ALLOW_TEARING:true
7/7 03:59:25.429 Error D3D12 Create Device failed: The GPU will not respond to more commands, most likely because of an invalid command passed by the calling application. (0x887A0006).
7/7 03:59:25.429 D3d12 Device Create Failed
7/7 03:59:25.429 D3d12 Device Destroy
7/7 03:59:25.429 NotifyOnDeviceDestroy
7/7 03:59:25.429 Trying DX11
7/7 03:59:25.445 Choosing gpu with monitor attached: “NVIDIA GeForce RTX 2070 SUPER”
7/7 03:59:26.485 NotifyOnDeviceCreate
7/7 03:59:29.766 Dx11 Device Create Successful
7/7 03:59:29.766 No
7/7 03:59:29.766 Render Settings Changed
7/7 04:01:52.054 Dx11 Device Destroy
7/7 04:01:52.054 NotifyOnDeviceDestroy
7/7 04:01:52.861 GxShutdown
Anyone have any insight into what happened and why?
have you figured this out by chance? my game just started doing this to me.
This happens to me as well, specifically, if I am running the game in DirectX 12.
Same here, just submitted a support ticket. DirectX 12, Windows 11 Pro, RTX 2080 driver vers 496.13, Ryzen 3600
Any luck so far? I’m experiencing a very similar (if not the same) issue as others here are describing.
At random intervals (multiple times per hour) the game will pause/freeze. At that point,
Sometimes it will unfreeze a handful of seconds later, and I can keep playing.
Sometimes WoW will simply crash / close / disappear.
Sometimes WoW will stay frozen until I End Task via Task Manager.
So far the only reliable fix I’ve found is to switch to DirectX 11. The freezing happens with DirectX 12, but NOT DirectX 11, for whatever reason. So at least there is that. I’d like to be able to use DirectX 12 again though eventually.
I’m running a Ryzen 5900X on a Gigabyte Aorus Ultra x570, Geforce 2080 (496.13 driver). Windows 11 version 22000.282.
First thing I would do since it’s complaining about the graphics card would be to use DDU in safe mode to completely wipe out your graphics drivers. Then I’d download the newest one available and install that.
Make sure you disable Windows from automatically downloading drivers before using DDU, or it won’t be as clean of a driver wipe and reinstall as we would like. There would still be that older version that Windows will download and install lingering in the background. Once you’ve installed the new driver, then you can re-enable Windows automatically downloading drivers, if you wish.
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BUMP
Has anyone seen or heard of the answer to fix this, because this is really getting annoying to have this crash occur often while trying to play.
I’ve been experiencing this issue for the past few months. Curious if anyone had ever found a fix to this issue.
Ooops, didn’t realize this was a necro.
But overall, these types of crashes are commonly due to outdated drivers, corrupt drivers or Windows not being fully up to date.
I know this is a wildly old post, however, in case others run into this and are still trying to figure out the issue I wanted to throw some info. out there.
For me, it was an issue with my 2.5" Samsung SSD failing (even though my drive passes all testing). I had assumed it was my newer Graphics Card, but I swapped it and my RAM with no change in results. It was harder to figure out because my Event Logs were not recording anything of significance outside of this error from time to time (D3DDRED2).
With the issue still occurring in the same fashion I zeroed in on my 2.5" SSD.
After you clone the drive or copy the data / transfer it over to a NEW / Working SSD, I highly recommend repairing the game files if possible and if it is your primary drive, repair Windows using some of the command line tools (ex.: SFC /scannow & DISM scans - google it, it is easy to find and copy/paste text – Do NOT Download any tools claiming to “fix” it, just do the commands).
If you are replacing your main drive that Windows is on then I would recommend just reinstalling Windows and etc.
Best of luck.
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