Oh yeah, you get made to feel like a chump!
You’d think they were paying us lol!
2 Likes
Had Comcast/Xfinity where I was before moving., Wasn’t too bad… Now their cell phone service was another thing…Why offer cell phone plans and not have an option to to just have phone service only and then send you through hoops to get a phone removed and or transffered off their service.
Serious question. Assuming you live in a house and not an apartment, have you told them you want a tech to come out to the house and check the coax lines? Can you account for any splitters that may be installed in the home?
Reason I ask, is I had a similar issue about 7 years ago - and like you got the run around from Spectrum Support. As a Net Admin IRL, I told them I no longer wanted the script conversation and to send a tech to my residence. Turns out the former home owner had a 3-way splitter installed in the attic and it was on it’s last legs basically. I told the tech that since I wasn’t paying for cable service to replace the splitter with a barrel connecter for the line that ran straight to my computer room. Issue immediately stopped.
I had a month of constant internet outages, called customer service multiple times, and was told “they fixed it” multiple times only for the internet to go out again a few hours later.
During that time, they also saw fit to increase my monthly bill by $50.
1 Like
Our worst with them was changing out routers 3 times in 2 years
1 Like
I have it as well and its solid where I am at.
Windstream is truly bad. It is the only ISP that will provide service to my house, and the fastest speed they’ll offer is 14 down and 1.5 up. Yep, bonded aDSL. It goes out every time temps drop below freezing. It goes out every time it rains. It goes out when there’s a thunderstorm 50 miles west. It goes out if a squirrel farts in the woods. For the past 15 years I’ve had to deal with multiple outages daily. No matter how much you complain, they won’t fix it, because they know they’re the only game in town. They have no incentive to improve when they have no competition for their customers to switch to.
1 Like
Search ANY internet provider and you will get the same results. 
Unfortunately a ton of these issues are customer side problems. You could be "lol"ing all day only to find out you are the problem. (Im not saying you are the prob so dont come at me aggro bro)
2 Likes
Oh hey, I’m in the same boat. Lol
Even had to restart my internet before I left for work this morning because my wifi was not working but sort of or something. 
Good ol spectrum.
1 Like
Regrettably, they have to follow a binder with a script in it. On top of all that, they deal with so many customers who do not know anything about their hardware or some customers who have just enough incorrect knowledge of how things work to be considered a nuisance.
I’m not saying I agree with their attitude, cause for me it would be a gods-send to have someone call up with an issue who did a bulk of the troubleshooting to give me more information - but regrettably in an ISP’s mind, you’re just in the way of getting you off the phone .
Have you looked into Starlink? I know, I know… It is an Elon company. but still. I have a kid of a military buddy who lives in the uber rural WV mountains that uses it and absolutely loves it.
1 Like
not helpful at all, I just like IT crowd.
2 Likes
Okay there spectrum employee lol. You all can make up all the excuses you want but the fact of the matter is I know when I’ve got an internet problem versus a hardware problem. If you don’t have anything to say in here other than troll then please just stop commenting entirely or I’ll just put you on ignore
…are you using wired/cable connection? That usually stops random DCs
I have Comcast and I sometimes get a random DC when using wi-fi, but random DCs are extremely rare when using a physical cable connection
It goes in cycles. It will literally be fine for months and months and months and then all of a sudden I’ll go through somewhere between a month and 90 days of this erratic disconnects all day long.
As I’ve pointed out to a couple spectrum employees in here who seem to have missed I have trace route the problems to specific servers and given the information to spectrum themselves and all they do is toss a fit about it. It’s not like I don’t know what I’m doing. So for someone to sit here and tell me that it’s my hardware when I knew well enough that it’s not my hardware is a little bit annoying
dayum… have a snickers.
Sorry I didn’t actually answer your question. I have tried both wired and wireless and it doesn’t seem to make any difference whatsoever. I have got new routers and new modems and it doesn’t seem to make any difference at all. I’ve got new computers now and it doesn’t seem to make any difference at all. It’s not my hardware
In that case it’s probably just crappy service
…or you live somewhere really rural/out in the middle of nowhere where coverage/service may or may not be consistent
Do you live near a major city or do you live rural/far away?
I live in a major city and the only times I experience DCs or problems with a wired connection is when there’s a major snowstorm or heavy wind that creates a temporary outage in the area
1 Like
Call them back and tell them to come out and check the line.
No actually I live in a fairly expensive area of a major capital city lol. Which makes this all the more confusing.
I mean I can throw a rock and hit the border of the most expensive area in this entire city. So it’s not like I live in a bad area with subpar service you know what I mean
I think a poster above actually hit the nail on the head and that is that they are over taxing their service. This wouldn’t be the first time a company sold more tickets than they had seats lol
Im afraid to do that. lol.
After their reaction to my just asking them to check server X a bit ago, Im not sure they’ll find my body if anyone physically comes to my door.
If a line is checked, it needs to be someone elses around here.
years ago there was someone in another place we lived who moved furniture around his place and evidently shorted something out.
but then, that didnt get better for 8 months at a time either
I shut everything down and rebooted it last evening.
When it all comes back up…yeah…no internet. lol.
Waited for a few minutes and sure enough it finally fires back up.
We had this same exact problem with ENTIRELY different modems, routers and computers when we moved here about 18 months ago.
It drove me nuts for weeks then finally it just started working right with ZERO changes on my end.
All my equipment is new. All the lights work. Says Im connected…but the internet itself just stops transferring data for whatever reason.
I got $100 that theyre throttling us during busy times of the day, the same way I throttle my websites so I dont get Godaddy emailing me with ‘using too many resources’ again lol
No, but I will now. 
edit…that sucks…says ‘expanding 2023’ here on the starlink availability map.
edit…that wont work anyway. If I put a dish outside here they’ll crucify me. VERY strict rules here for what we can have outside and nothing on the roof.