[Spectrum] Higher than normal Latency

Support Technical Support
64

Hey y’all,

We’re pretty sure we know what the problem is, we just need to see if we can reach out to someone and get the peering issue fixed up. Thanks for standing by thus far. I’ll give you some more information once we get more concrete info to share.

In the mean time, if you connect via a mobile hotspot or VPN, it’ll likely work around this. We can’t provide specific VPNs to use or info on how to set those up, but you can find information on that online if you want to try this.

2 Likes
65

Im adding my name to this as well. I’m in Florida with Spectrum. Untill last Thursday I was round 50’s ms but since then I’m in the 90’s with some lag.

1 Like
66

It’s not just Spectrum. I have AT&T DSL and this has been happening to me for about a week. I am on the East Coast in Florida.

1 Like
67

In Florida too and noticed this happening on Friday. Usually around 60ms, but now am at 90ms with Spectrum.

1 Like
68

pretty much the same, went from 37 to 77

Edit to clarify. NY, on thurs it was 37, went to bed and sometime friday it got bumped up

1 Like
69

Anything else we can do to help resolve this?

70

Thanks for letting us know you are working it out

1 Like
71

Looks like good ole packet losing, latency raising TATA communications seems to be the problem again. Happened with huge packet loss back in MoP with them, that was a fun experience…

From past experience, I wouldn’t get my hopes up on it getting fixed any time soon.

It was a pretty big ordeal back then trying to get them to fix it.

72

Its a NEW YORK realms problems , same problem of last year, the same spectrum, same spike lagg , same skill delay … WHY blizzard every time say its our ISP problem :??? Whe can play anyyyyy online game on US region , but NOT World of Warcraft because some one say " Run WinTR " , after that , " your rote lost some package at your home , bla bla bal “”

I can play very well righ now on Moon Guard, smoth , but on Dalaran , Stormrage , Whisperwind I have all these problems mentioned in this spike lagg post or Skills / loot lagg, between 1 and 5 seconds most of the time!

2 Likes
73

Wichita Falls Texas checking in, Spectrum internet. Usually 35ish ping, now 84/85. Sargeras server. Here is the WINMTR.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 976 976 0 0 8 0
142.254.135.229 - 0 976 976 9 19 183 16
24.160.24.161 - 0 976 976 14 81 642 30
agg30.hstqtxl301r.texas.rr. com - 0 976 976 37 50 211 49
bu-ether16.hstqtx0209w-bcr00.tbone.rr. com - 0 976 976 36 51 212 49
107.14.19.49 - 0 976 976 29 44 213 39
107.14.17.135 - 1 972 971 28 40 206 34
66.109.9.151 - 0 976 976 29 41 212 34
137.221.74.33 - 0 976 976 83 97 256 91
et-0-0-4-br01-eqch2.as57976. net - 2 930 920 51 82 3533 54
be1-pe01-eqch2.as57976. net - 1 972 971 84 96 256 88
24.105.62.129 - 0 976 976 84 96 258 91
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Also it wouldnt let me post this WinMTR because it was causing hyperlinks and to correct that I just added a space before each .net or .com.

74

I take it this issue is still ongoing? Haven’t been able to log in since the weekend. Any updates blizzard?

75

It was still ongoing for me last night. Actually it was worse than normal, the latency kept slowing climbing until I would have to relog and get it back down to playable again. Pretty irritating.

1 Like
76

Howdy!

Oakenbow if you can’t access the game at all your issue isn’t related and you should either start a new thread or contact us to troubleshoot.

For everyone else: We would like to get an update on if this issue has been improved, can you retest and let us know if it continues?

Thank you.

77

Lake Placid New York playing on Doomhammer US, still no improvement. Replaced . with # in ping destinations so it would let me post.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
rrcs-24-213-196-101.nys.biz.rr#com - 0 51 51 0 1 15 0
agg15.srlkny1201h.northeast.rr#com - 0 51 51 1 11 164 7
agg91.esyrnydr02r.northeast.rr#com - 3 47 46 11 11 17 11
agg27.albynyyf01r.northeast.rr#com - 3 47 46 11 14 21 14
bu-ether16.nycmny837aw-bcr00.tbone.rr#.com - 0 51 51 18 22 27 25
bu-ether11.nwrknjmd67w-bcr00.tbone.rr#com - 0 51 51 24 27 31 31
107.14.17.239 - 0 51 51 23 28 35 25
66.109.5.117 - 0 51 51 23 35 69 24
66.109.9.155 - 0 51 51 24 25 33 24
ae1-br01-eqdc2.as57976#net - 0 51 51 82 82 99 82
et-0-0-2-br01-eqch2.as57976#net - 0 51 51 82 84 152 82
137.221.65.132 - 0 51 51 83 86 139 84
et-0-0-31-pe02-swlv10.as57976#net - 0 51 51 81 82 90 82
137.221.105.2 - 0 51 51 81 81 85 81
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

78

Awesome. Thanks for the update. We are still looking into this! Will update once we have more information.

1 Like
79

Still high 75ms but with new slightly more noticeable lag today.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.1 - 0 721 721 0 0 3 0
10.22.184.1 - 0 721 721 2 6 67 9
host-65-34-32-145.irvineonline. net - 0 721 721 2 6 71 10
rrcs-70-60-19-169.central.biz.rr. com - 0 721 721 3 9 71 7
be26.clmkohpe01r.midwest.rr. com - 0 721 721 9 16 83 16
107.14.17.252 - 0 721 721 19 27 90 29
66.109.5.136 - 0 721 721 19 26 87 25
66.109.5.225 - 0 721 721 22 29 91 25
66.109.9.149 - 0 721 721 18 23 87 24
ae1-br02-eqch2.as57976. net - 0 721 721 19 28 234 21
be2-pe01-eqch2.as57976. net - 0 721 721 67 72 136 68
chi-eqch2-ia-bons-02.as57976. net - 0 721 721 69 75 136 72
24.105.62.129 - 0 721 721 69 74 133 70
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

80

I’m located in the south using Windstream but play on East Coast server, have been having issues since last night with world lag upwards of 2000ms.

81

I don’t really care about companies that make up Spectrum. I’ve had very fast ISP via Spectrum and normally my lat runs in 40s. Suddenly some time last week, it runs in 90s when I’m just standing there. I did everything to fix it suggested by Blizzard forums/tips, and here we are, a week into the issue and it’s still not resolved. It makes playing a CHORE. The simplest quests where you mow thru mobs are causing problems. So, NO, high latency issues not fixed. No point in Timewalking, grouping, raids, dungeons, as lat will run in 100s. Too much of a chore.

1 Like
82

In southeast Wisconsin with spectrum playing on Stormrage still having issues updated tests

WinMTR: 15 min run while doing world quests

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 901 901 0 0 8 0
142.254.153.117 0 901 901 2 10 24 8
ae63.nprrwi0101h.midwest.rr.com 0 901 901 14 49 375 26
be52.milzwift01r.midwest.rr.com 0 901 901 7 16 36 18
bu-ether18.chctilwc00w-bcr00.tbone.rr.com 0 901 901 10 17 35 20
bu-ether11.chcgildt87w-bcr00.tbone.rr.com 0 901 901 11 18 35 16
66.109.5.225 0 901 901 8 17 84 11
66.109.9.149 0 901 901 10 15 59 14
ae1-br01-eqch2.as57976.net 0 901 901 6 19 645 15
be1-pe01-eqch2.as57976.net 0 901 901 58 63 79 62
chi-eqch2-ia-bons-02.as57976.net 0 901 901 58 64 83 64
24.105.62.129 0 901 901 57 64 82 62

Looking Glass:
TRACEROUTE:
traceroute to 184.59.37.92 (184.59.37.92), 15 hops max, 60 byte packets
1 Blizzard Blizzard 7.416 ms 7.459 ms 7.460 ms Blizzard(24.105.18.3) 7.487 ms 7.508 ms 7.532 ms
3 137.221.105.16 (137.221.105.16) 7.447 ms 7.482 ms 7.522 ms
4 137.221.66.22 (137.221.66.22) 7.462 ms 7.483 ms 7.487 ms
5 137.221.83.68 (137.221.83.68) 30.204 ms 30.224 ms 30.231 ms
6 137.221.65.68 (137.221.65.68) 19.213 ms 12.898 ms 12.905 ms
7 137.221.65.1 (137.221.65.1) 12.906 ms 13.067 ms 12.791 ms
8 137.221.65.7 (137.221.65.7) 12.933 ms 12.944 ms 13.010 ms
9 137.221.70.32 (137.221.70.32) 12.885 ms 12.900 ms 12.614 ms
10 ge-11-0-0.pr0.sjc20.tbone.rr. (66.109.9.172) 12.450 ms 27.092 ms 24.196 ms
11 66.109.5.132 (66.109.5.132) 57.621 ms 57.630 ms 57.570 ms
12 bu-ether12.snvacaid17w-bcr00.tbone.rr. (66.109.6.9) 55.367 ms 55.216 ms 55.209 ms
13 bu-ether14.chcgildt87w-bcr00.tbone.rr. (66.109.6.15) 55.713 ms 56.153 ms 56.190 ms
14 66.109.6.205 (66.109.6.205) 52.621 ms 59.788 ms 52.305 ms
15 ae1.nprrwi0102h.midwest.rr. (65.31.113.123) 71.193 ms 68.389 ms 66.531 ms

21/02/2019 00:26:21 UTC

TRACEROUTE:
traceroute to 184.59.37.92 (184.59.37.92), 15 hops max, 60 byte packets
1 Blizzard Blizzard 6.018 ms 5.947 ms 5.946 ms Blizzard(24.105.18.3) 7.233 ms 7.858 ms 7.869 ms
3 137.221.105.16 (137.221.105.16) 6.956 ms 7.064 ms 7.071 ms
4 137.221.66.22 (137.221.66.22) 6.968 ms 7.003 ms 7.053 ms
5 137.221.83.68 (137.221.83.68) 18.669 ms 18.709 ms 18.732 ms
6 137.221.65.68 (137.221.65.68) 18.410 ms 13.494 ms 13.471 ms
7 137.221.65.1 (137.221.65.1) 13.819 ms 13.809 ms 13.811 ms
8 137.221.65.7 (137.221.65.7) 13.823 ms 13.823 ms 13.825 ms
9 137.221.70.32 (137.221.70.32) 13.132 ms 13.513 ms 13.487 ms
10 ge-11-0-0.pr0.sjc20.tbone.rr. (66.109.9.172) 12.703 ms 12.419 ms 12.550 ms
11 66.109.5.132 (66.109.5.132) 56.843 ms 56.335 ms 53.861 ms
12 bu-ether12.snvacaid17w-bcr00.tbone.rr. (66.109.6.9) 51.256 ms 51.166 ms 50.168 ms
13 bu-ether14.chcgildt87w-bcr00.tbone.rr. (66.109.6.15) 50.615 ms 50.619 ms 50.269 ms
14 66.109.6.205 (66.109.6.205) 54.502 ms 54.043 ms 54.034 ms
15 ae1.nprrwi0102h.midwest.rr. (65.31.113.123) 75.563 ms 75.220 ms 69.814 ms

21/02/2019 00:26:21 UTC

TRACEROUTE:
traceroute to 184.59.37.92 (184.59.37.92), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.399 ms 0.418 ms 0.431 ms Blizzard(24.105.18.3) 1.436 ms 1.507 ms 1.554 ms
3 137.221.105.16 (137.221.105.16) 1.463 ms 1.511 ms 1.552 ms
4 137.221.66.22 (137.221.66.22) 1.467 ms 1.513 ms 1.534 ms
5 137.221.83.68 (137.221.83.68) 13.206 ms 13.234 ms 13.244 ms
6 137.221.65.68 (137.221.65.68) 12.938 ms 13.108 ms 13.050 ms
7 137.221.65.1 (137.221.65.1) 12.987 ms 13.014 ms 13.021 ms
8 137.221.65.7 (137.221.65.7) 13.030 ms 13.035 ms 13.066 ms
9 137.221.70.32 (137.221.70.32) 12.794 ms 13.613 ms 13.127 ms
10 ge-11-0-0.pr0.sjc20.tbone.rr. (66.109.9.172) 21.453 ms 12.827 ms 12.792 ms
11 66.109.5.132 (66.109.5.132) 53.434 ms 52.888 ms 51.413 ms
12 bu-ether12.snvacaid17w-bcr00.tbone.rr. (66.109.6.9) 57.101 ms 56.381 ms 56.367 ms
13 bu-ether14.chcgildt87w-bcr00.tbone.rr. (66.109.6.15) 56.810 ms 56.834 ms 56.242 ms
14 66.109.6.205 (66.109.6.205) 52.718 ms 52.264 ms 52.535 ms
15 ae1.nprrwi0102h.midwest.rr. (65.31.113.123) 71.540 ms 73.694 ms 73.704 ms

21/02/2019 00:26:21 UTC

PING:
PING 184.59.37.92 (184.59.37.92) 56(84) bytes of data.

— 184.59.37.92 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3007ms

21/02/2019 00:26:21 UTC

PING:
PING 184.59.37.92 (184.59.37.92) 56(84) bytes of data.

— 184.59.37.92 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

21/02/2019 00:26:21 UTC

TRACEROUTE:
traceroute to 184.59.37.92 (184.59.37.92), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.279 ms 0.304 ms 0.327 ms Blizzard(24.105.18.3) 1.104 ms 1.162 ms 1.214 ms
3 137.221.105.16 (137.221.105.16) 1.105 ms 1.160 ms 1.211 ms
4 137.221.66.22 (137.221.66.22) 1.140 ms 1.162 ms 1.186 ms
5 137.221.83.68 (137.221.83.68) 12.869 ms 12.883 ms 12.896 ms
6 137.221.65.68 (137.221.65.68) 12.786 ms 12.934 ms 12.929 ms
7 137.221.65.1 (137.221.65.1) 12.721 ms 12.961 ms 12.949 ms
8 137.221.65.7 (137.221.65.7) 12.860 ms 12.884 ms 12.892 ms
9 137.221.70.32 (137.221.70.32) 12.651 ms 12.637 ms 12.637 ms
10 ge-11-0-0.pr0.sjc20.tbone.rr. (66.109.9.172) 33.730 ms 24.764 ms 24.263 ms
11 66.109.5.132 (66.109.5.132) 51.438 ms 51.031 ms 49.626 ms
12 bu-ether12.snvacaid17w-bcr00.tbone.rr. (66.109.6.9) 55.397 ms 54.495 ms 54.515 ms
13 bu-ether14.chcgildt87w-bcr00.tbone.rr. (66.109.6.15) 54.896 ms 54.927 ms 54.932 ms
14 66.109.6.205 (66.109.6.205) 59.530 ms 58.509 ms 58.475 ms
15 ae1.nprrwi0102h.midwest.rr. (65.31.113.123) 68.626 ms 69.703 ms 69.715 ms

21/02/2019 00:26:26 UTC

PING:
PING 184.59.37.92 (184.59.37.92) 56(84) bytes of data.

— 184.59.37.92 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3003ms

21/02/2019 00:26:22 UTC

PING:
PING 184.59.37.92 (184.59.37.92) 56(84) bytes of data.

— 184.59.37.92 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3000ms

21/02/2019 00:26:26 UTC

MTR:
Start: Thu Feb 21 00:26:21 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.2 0.5 0.0 Blizzard 0.0% 10 19.2 3.7 0.5 19.2 6.3
3.|-- 137.221.105.16 0.0% 10 0.7 0.7 0.6 0.9 0.0
4.|-- 137.221.66.22 0.0% 10 0.9 0.8 0.5 1.8 0.0
5.|-- 137.221.83.68 0.0% 10 13.4 13.6 12.6 19.6 2.0
6.|-- 137.221.65.68 0.0% 10 13.3 13.1 12.8 13.9 0.0
7.|-- 137.221.65.1 0.0% 10 14.2 19.2 12.7 73.8 19.2
8.|-- 137.221.65.7 0.0% 10 12.9 13.0 12.7 13.3 0.0
9.|-- 137.221.70.32 0.0% 10 12.8 12.8 12.6 12.9 0.0
10.|-- ge-11-0-0.pr0.sjc20.tbone.rr. 0.0% 10 12.6 12.7 12.5 13.0 0.0
11.|-- 66.109.5.132 0.0% 10 57.4 54.4 51.5 57.4 2.0
12.|-- bu-ether12.snvacaid17w-bcr00.tbone.rr. 0.0% 10 49.9 54.0 49.9 57.2 2.7
13.|-- bu-ether14.chcgildt87w-bcr00.tbone.rr. 0.0% 10 54.7 54.0 50.7 57.4 2.1
14.|-- 66.109.6.205 0.0% 10 55.7 55.8 52.0 59.7 2.2
15.|-- ae1.nprrwi0102h.midwest.rr. 0.0% 10 289.2 90.3 58.7 289.2 70.0
16.|-- ae2.nprrwi0105m.wi.rr. 0.0% 10 53.8 53.6 53.4 53.8 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2019 00:26:21 UTC

MTR:
Start: Thu Feb 21 00:26:21 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.5 0.0 Blizzard 0.0% 10 0.6 0.7 0.5 0.8 0.0
3.|-- 137.221.105.16 0.0% 10 0.6 0.7 0.5 0.8 0.0
4.|-- 137.221.66.22 0.0% 10 0.7 0.7 0.6 0.9 0.0
5.|-- 137.221.83.68 0.0% 10 13.1 13.3 12.8 15.6 0.6
6.|-- 137.221.65.68 0.0% 10 13.5 14.1 12.8 19.9 2.1
7.|-- 137.221.65.1 0.0% 10 13.1 13.3 12.8 16.9 1.1
8.|-- 137.221.65.7 0.0% 10 13.0 16.3 12.9 43.0 9.4
9.|-- 137.221.70.32 0.0% 10 12.6 12.8 12.6 12.9 0.0
10.|-- ge-11-0-0.pr0.sjc20.tbone.rr. 0.0% 10 12.8 15.0 12.5 23.5 4.1
11.|-- 66.109.5.132 0.0% 10 52.9 52.5 49.7 55.7 2.2
12.|-- bu-ether12.snvacaid17w-bcr00.tbone.rr. 0.0% 10 53.4 54.4 52.2 57.5 2.0
13.|-- bu-ether14.chcgildt87w-bcr00.tbone.rr. 0.0% 10 50.3 54.4 50.3 57.5 2.7
14.|-- 66.109.6.205 0.0% 10 59.3 56.1 52.4 59.3 2.4
15.|-- ae1.nprrwi0102h.midwest.rr. 0.0% 10 332.8 94.4 62.2 332.8 83.8
16.|-- ae2.nprrwi0105m.wi.rr. 0.0% 10 53.4 53.6 53.4 54.8 0.3
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2019 00:26:21 UTC

MTR:
Start: Thu Feb 21 00:26:21 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.5 0.2 2.6 0.5 Blizzard 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 137.221.105.16 0.0% 10 0.6 0.6 0.6 0.7 0.0
4.|-- 137.221.66.22 0.0% 10 0.7 0.7 0.6 0.8 0.0
5.|-- 137.221.83.68 0.0% 10 12.8 13.2 12.8 15.6 0.8
6.|-- 137.221.65.68 0.0% 10 12.9 15.4 12.7 36.9 7.5
7.|-- 137.221.65.1 0.0% 10 24.6 14.2 12.8 24.6 3.7
8.|-- 137.221.65.7 0.0% 10 12.8 12.9 12.8 13.0 0.0
9.|-- 137.221.70.32 0.0% 10 12.8 12.7 12.6 12.8 0.0
10.|-- ge-11-0-0.pr0.sjc20.tbone.rr. 0.0% 10 25.7 15.2 12.4 25.7 4.6
11.|-- 66.109.5.132 0.0% 10 55.9 53.3 50.0 57.5 2.6
12.|-- bu-ether12.snvacaid17w-bcr00.tbone.rr. 0.0% 10 56.5 53.6 50.2 57.3 2.3
13.|-- bu-ether14.chcgildt87w-bcr00.tbone.rr. 0.0% 10 53.4 55.2 52.4 57.7 1.9
14.|-- 66.109.6.205 0.0% 10 54.5 56.1 53.3 58.6 1.8
15.|-- ae1.nprrwi0102h.midwest.rr. 0.0% 10 65.8 85.0 65.2 231.9 51.8
16.|-- ae2.nprrwi0105m.wi.rr. 0.0% 10 53.3 53.5 53.3 54.4 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2019 00:26:21 UTC

MTR:
Start: Thu Feb 21 00:26:26 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.5 0.0 Blizzard 0.0% 10 0.5 2.5 0.5 18.7 5.7
3.|-- 137.221.105.16 0.0% 10 0.7 0.7 0.5 1.1 0.0
4.|-- 137.221.66.22 0.0% 10 0.5 1.0 0.5 3.9 1.0
5.|-- 137.221.83.68 0.0% 10 12.8 13.8 12.8 19.4 1.9
6.|-- 137.221.65.68 0.0% 10 12.9 12.9 12.8 13.3 0.0
7.|-- 137.221.65.1 0.0% 10 12.9 25.0 12.8 73.8 25.2
8.|-- 137.221.65.7 0.0% 10 13.0 14.5 12.7 28.3 4.8
9.|-- 137.221.70.32 0.0% 10 12.6 12.7 12.5 13.4 0.0
10.|-- ge-11-0-0.pr0.sjc20.tbone.rr. 0.0% 10 12.7 12.7 12.5 12.8 0.0
11.|-- 66.109.5.132 0.0% 10 55.0 54.3 50.9 57.4 2.4
12.|-- bu-ether12.snvacaid17w-bcr00.tbone.rr. 0.0% 10 55.5 52.9 49.8 55.5 1.9
13.|-- bu-ether14.chcgildt87w-bcr00.tbone.rr. 0.0% 10 52.3 54.5 51.2 57.4 2.5
14.|-- 66.109.6.205 0.0% 10 53.4 55.5 52.2 58.9 2.4
15.|-- ae1.nprrwi0102h.midwest.rr. 0.0% 10 64.4 91.3 64.4 289.2 69.6
16.|-- ae2.nprrwi0105m.wi.rr. 0.0% 10 53.4 53.4 53.3 53.8 0.0
17.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

21/02/2019 00:26:26 UTC

REMOVED COM AT THE END OF URLS BECAUSE I CANT POST LINKS

83

Having same issues in northern KY with spectrum normal latency has always been 30-35 now 80-85 ever since last Thursday