My character’s sound effects and the voices cannot be heard. The music, ambient and other player sounds are fine.
I’ve tried renaming the WTF, cache and interface folders as suggested by the troubleshooting and the following command, “/console cvar_default” but the issue persists.
Hi Ragnarorc
Let’s try this:
Close game and Bnet Launcher. Right click on Launcher desktop icon. Select “Run as Administrator” from context menu. Enter game then go to character with issue. Get that character on the character select screen (don’t log them in).
Click Menu bottom left corner - then System - finally click the button labeled “Reset User Options”
Hi Tratt
Thanks for the response, unfortunately the issue remains. I’m noticing that the sounds associated with clicking the buttons in character select screen are also inaudible.
Let’s take a look at your DXDiag system report:
The second section of page has DXDiag report instructions - we don’t require the MSinfo report.
That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.
(The green bold portion at the end of this example link: https://pastebin.com/Qk28Ed1P <=== this code)
Alternately you can place the link in a Preformatted Text box. Paste the link in the chatbox - then highlight it. Click the preformatted text button along the top of the chatbox - looks like this </>
Will look like this example afterwards:
https://pastebin.com/xxxxxxxx
https://pastebin.com/CDTSuwHm
Hope that adheres to format provided.
Looks like the motherboards sound drivers aren’t installed. You are running on Windows drivers there. Let’s see if we can get those installed. Do you know the make model and any revision number of the motherboard?
If not run a CPU-Z - that should tell me what I need.
Download the free version of the CPU-Z tool here:
(Download Button on left side of page - “Setup - English”)
Run it on desktop. Along the bottom beside Tools button is a dropdown arrow. Click that then select Save Report as .TXT - paste the report on Pastebin.
you could run Driver Booster from iobit. it will find the latest drivers for your computer than the windows inbuilt installer …
I have an Asus P8Z68-V motherboard
The latest audio driver is: Version 6.01.7848 2016/08/04
I downloaded and installed the driver, now all media sound (e.g. mp3s, YouTube) sounds distorted and weak.
Alright now we have that we can update right from Realtek.
PC Audio Codecs > High Definition Audio Codecs Software - REALTEK
64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file)… R2.82 2017/07/26 258 MB
Did the update and the issue persists both in and out of wow.
Check that Windows is set to have the same output configuration as what you’ve actually got plugged into your system. For example, if you’re set to 5.1 output with headphones (2.0) plugged in then it could be outputting those sounds to a centre channel you simply don’t have connected, thus won’t ever hear.
here’s a stupid question… did you run the troubleshooter for sound problems —right click the speaker icon on the taskbar then click troubleshoot sound problems— or bring settings (win10) click on System-Sound-troubleshoot—under the master volume slider----
I checked that, it’s the same output configuration.
Just tried that, it tried to update my drivers but didn’t fix the issue. I sent feedback as instructed but I think I’ll just buy a sound card at this point.