I am getting the following message in the battle.net app:
"Something went wrong.
We’re having difficulty retrieving content from our servers. Please try again with the button below.
Reload"
I press the reload button and nothing. I log in and out and nothing. I reset my computer and nothing.
HOW DO I FIX THIS???
Hi Bloodnthundr
We could take a look at a WinMTR test to start here:
The instructions are on this Blizzard Support page:
Once you have the tool open enter the IP number for the server group you play on in the WinMTR box then hit start.
137.221.105.2 (West Coast)
24.105.62.129 (Central - Chicago)
103.4.115.248 (Oceania)
(only the number - include periods)
Leave it run for 5 minutes or so. Doesn’t matter if you are playing or not. Then use the tool button that copies Text to your clipboard. Paste that on your thread here.
*You may need to alter or remove any URL addresses to paste on forum. You could also place the test results in a code block:
Open chat box - paste test then right click - “select all”. Should highlight everything. Then press the preformatted text button along top of chat box. Looks like this </>.
Is there a Error code along with the “Something went wrong” message?
HERE is the text copied from WinMTR:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.0.1 - 0 | 539 | 539 | 4 | 18 | 245 | 13 |
| 96.120.69.41 - 1 | 535 | 534 | 11 | 17 | 237 | 12 |
| 68.86.239.117 - 0 | 539 | 539 | 11 | 18 | 242 | 14 |
|be-309-ar01.chartford.ct.hartford.comcast.net - 0 | 539 | 539 | 12 | 20 | 245 | 22 |
| be-2-ar01.needham.ma.boston.comcast.net - 0 | 539 | 539 | 17 | 26 | 262 | 26 |
|be-32021-cs02.newyork.ny.ibone.comcast.net - 1 | 531 | 529 | 21 | 28 | 245 | 24 |
|be-4211-pe11.60hudson.ny.ibone.comcast.net - 0 | 539 | 539 | 22 | 30 | 283 | 25 |
| 50.208.235.78 - 1 | 535 | 534 | 21 | 31 | 369 | 24 |
| ae1-br01-eqny8.as57976.net - 0 | 537 | 537 | 83 | 197 | 1751 | 285 |
| No response from host - 100 | 109 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 109 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 109 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe03-swlv10.as57976.net - 0 | 539 | 539 | 82 | 93 | 314 | 96 |
| 137.221.105.2 - 0 | 539 | 539 | 82 | 86 | 204 | 96 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderNothing of note there Bloodnthundr. Looks like a bit of latency on the home network. Is this a wireless connection. If so are you able to test with a cable?
We should take a look at a DXDiag system report next:
The second section of page has DXDiag report instructions - we don’t require the MSinfo report.
That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.
(The green bold portion at the end of this example link: https://pastebin.com/Qk28Ed1P <=== this code)
Alternately you can place the link in a Preformatted Text box. Paste the link in the chatbox - then highlight it. Click the preformatted text button along the top of the chatbox - looks like this </>
Will look like this example afterwards:
https://pastebin.com/xxxxxxxx
Thanks for the assistance and replies Tratt. The way I fixed my original issue was simply to wipe my main drive and reset/clean my pc. I had battle.net and wow installed on a separate drive so I doubt something in those folders caused the issue, since I did not alter those folders in any way, it must have been something installed in my main drive with which windows 10 was installed on. I am not sure why this issue occurred but like I said I solved it by resetting my main drive. Thanks again for the help.
Good to see - thanks for reporting back Bloodnthudr. One thing - keep Bnet on the C drive. Wow install doesn’t matter but Bnet does.