So, this isn’t a complaint, just sharing of an observation.
I ended up on the EU forums and, thanks to not having any characters on any EU server, can’t reply to anything.
What I noticed, from an 8d old post, was that a new player had rolled up an alliance toon, made it to lv18 easily enough, but couldn’t get past a couple of quests or get help with them in-game.
The funny thing, to me, was that when s/he came to the forums to ask for help, they were helped by nothing but Horde players.
That is something I’ve noticed in-game. That “sense of community” people complain about not finding has, in my experience, been found mostly on the Horde side. This is especially so on servers with a low Horde to Alliance ratio.
This isn’t a “ha! Horde is better than Alliance” comment, either. Most of my characters have been alliance, up until this month actually. I’ve found the community to be more helpful and seem more relaxed on the Horde side of things. Dungeon queues are shorter (even for a mage), complete strangers actually work together on them, freely and without issue, help in the over world actually exists, and from the little PVP I did (back in the BC day): backup exists and is swift!
I really don’t care for Sylvanas, but Thrall, Vol’jin, and the post-BfA council are all top notch, and seemingly more even-tempered than the human-lead alliance (until post-BfA Anduin).
If there’s one thing I’d change: at least one more racial option for druids… but that’s not a deal-breaker!
Have fun and take care, and maybe I’ll see you in a dungeon crawl someday!