SOD Account Restrictions: how can Blizzard help new players who are affected?

Yeah, not the brightest of moves by Blizzard!

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Yeah, my banks full no money for bigger bags and can’t even but all my skills for Warrior without AH!

How is this good again?

Please allow me to use AH because its starting to really hurt my experience.

Thank you

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+1 definitely a terrible approach.

Not really seeing how these restrictions would help prevent botting in any way, shape or form.

I’d imagine this would just come across as a very very very mild nuisance to someone trying to profit from botting.

As an honest player, I definitely feel like i got short changed a little bit the money I paid for my subscription.

K, i reached the 26 day mark.

Remove the restrictions now please.

Kind of fkn stupid at this point

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Has to be 26 full days, if you’re sure try logging out for 12 full hours at next logout.

The answer to fixing this fk up is to not play?

Should that not result in refunded time, or additional time granted to those who purchased, and thus cant even play

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I need to be refunded, period.

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I got back from a long hiatus on WoW (10+years), decided to try some normal Classic (NOT SoD), paid for it, and just found out that my account has a 26day restriction period on some actions…
I can understand having restrictions on new accounts and all, but on long standing BNET accounts with plenty of real money transactions on it?!

You really shouldn’t be punishing your old returning customers.
(nor should you hurt the new player experience to fix a company problem, but that’s another debate, I get it).
Any policy that hurts a ToS abiding paying customer is disrespectful and immoral (dare I say even illegal past a certain point).

How are players supposed to play a game (an MMO above all!) without using the auction house or selling profession-related services?! I (and I imagine plenty of others too) don’t want to be forced to play SSF.
I paid to play normal Classic and even though Blizz got the full extent of the money, I don’t get the full extent of the service.
I paid for 2 months and for 1 of them I won’t be able to play the game as intended, shouldn’t people be refunded for that (game time or BNET credits)?!

Blizz stupidity and incompetence never ceases to impress me.

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Old accounts with such a (claimed) history can be stolen or hacked and then the botters would be able to bypass the restriction.

Though those that did had paid gametime atleast once since 2017 can still play unhindered even if they took a break since then which is a somewhat long timeframe.

26 days* if you have had any paid gametime since 2017 down from 30 days.

So if anything of the above would be suspicious, would it be ok for Blizzard to lock your account down for 26 days or is it just simpler to keep it at “if you’ve had paid gametime once since 2017 you’re good to go right away”?

I may have to add a soft lock does occur on suspicious activity but can be bypassed by repeatedly resetting the password or usage of 2FA which can be requested or used by account thieves.

You cannot use malicious intent to justify penalizing good standup people; at that point you’re punishing ppl on the assumption that everybody is guilt until proven otherwise.

I have 2FA in place for ages, check for transaction history, check for activity, check for usual IP login location, machine name, ANYTHING, but DO NOT put 30day restrictions on old standing up accounts just because you don’t wanna spend time & money to implement better solutions to mitigate malicious practices.
Imagine your credit card stopped working for 15, 30 days because they wanna make sure that you is really you lol, that’s bonkers!

It’s even worse when you are paying for a service…
I subbed to play classic and nowhere during the transaction I was told my account would be restricted in basic functionalities.

That CANNOT happen.

Dude, I tried explaining that selling a service and not delivering the full extent for X amount of time is scammy. No matter what it tries to solve, or how few ppl are affected by it. It’s a moral issue. But I guess that’s lost on you. Fine, I’m not here to convince anybody.

As a business POV there’s no world in which you are allowed to sell a service, later tell the costumer that actually he’s not getting the full extent of said service and not immediately offer a refund.

There are many other solutions that could be implemented without such a huge time-gate, you really don’t need that much time to assure the legitimacy of a person accessing an account. You can still have restrictions in place that requires some bureaucracy (on the user) and human supervision (on the company), there’s no problem with that, but not as a default, irreversible, irreparable (CS can’t help), across the board, 30day gate.

In case you really wanna stick with that policy YOU HAVE TO warn customers at the point of sale (not after!), and/or offer refunds (game time or real money).

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This change has only hurt the new/returning player experience, I don’t know who in the dev team thought it was a good idea that new/returning players want to play under ironman rules for an entire month, acting as black holes that can’t even give conjured water/food to other players. You accidentally needed on an item? You got assigned an item by the master looter by mistake? You want to mail a bag to your alt character? Well that’s too damn bad, you can’t because Blizzard is unable to enforce their ToS and perma ban actual rule breakers effectively.

What a joke.

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Yeah thats great and all that you are actively trying to keep people from abusing the system or whatever it is. However, after returning to the game after a 3 year break and finding all my old toons have been removed or deleted because server reshuffles and reasons, and now I cant send mail to myself or purchase anything from the AH for 30 days is absurd. I will regrind max level before I can use normal in game functions… IT IS RIDICULOUS. There are other measures to stop the things you are trying to do without jacking up everyone with these restrictions. I have been back in game for like a week and have 2 fresh toons nearly half way to max both are 28 already…

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I can see how this can be helpful but as a brand new player its frustrating to not be able to give my experienced friend items when I find loot that’s good for him but not me. I think it would be cool if there was like a captcha or verification to do first, but I don’t know the details of the problem this feature solves so not sure if that’s a good solution.

This has to be one of the most absurd policies I ever seen. I’m a returning player that played when WoW came out originally coming back for the 25 anniversary classic fresh.

Unable to sell items in the AH, unable to buy items in the AH, unable to mail items to myself. This makes the game pretty much unplayable and I paid just like everyone else. This hows complete disregard for new players or returning player and also exposes that Blizzard is only interested in making extra money from bot having to wait.

Ban bots and people buying gold but don’t ban legit players just coming back or trying the game for the first time. This is an MMO being unable to use those basic features like everyone else is a huge disadvantage.

What really shows that you don’t care at all is that there isn’t even some sort of review processes where players can somehow prove they are legit and have the limitations lifted.

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Why are you necro’ing a year old thread?

Because it relevant to me. Do you have your account restricted? I do and It’s extremely frustrating to the point I won’t be able to play the game the following month for absolutely no good reason.

And nobody cares…

Necro’ing is against forum rules btw.

How is commenting on a thread from last month that is relevant to things still going on against the forum rules? Are you a mod btw? Why are you policing me?

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I believe Blizzard has woken up and realized how terrible these restrictions were. I’d check because on the anniversary realms they just removed the restrictions two hours ago.

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