I recently attempted to reinstall Retail Wow after playing Classic for six months. However the installation is taking a very, very long time (12 hours just to get to 20%!) It’s never taken this long.
Can someone please help?
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Thanks. Wasn’t sure where to post.
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Hey there,
So there could be a number of things at work here. The game client is pretty significant in size, topping out around 80gb. Depending on the bandwidth being allotted by your ISP or the CDN for the task it can take a long time. There could be an issue with the connection itself causing data loss or excessive bandwidth throttling.
It is hard to say for sure, without more information, on what may be happening. I can recommend the following general steps that should help with most common causes of slow downloads.
There are some situations where the Blizzard Desktop App can get locked to a lower download speed despite the system and connection being capable of faster speeds. In these cases all we need to do is adjust the available network limitations in the app itself.
Within the Blizzard Desktop Applications options menu, there are settings to limit the download speeds of gamer downloads. They default to 0 for current downloads which should mean no limit. However the large file sizes for games like Modern Warfare or Black Ops can sometimes cause the App to lock on a much lower download bandwidth limit.
Right click the BDA icon on the notification bar. Choose Settings>Game Install/Update.
Scroll down to the bottom of the page.
Change the Network Bandwidth options to something like 10,000 or 20,000. (You can try a few different bandwidth limits to find the optimal one for your setup.) Click done and allow a couple of minutes between changes to see if the rate increases.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
If none of that helps, I recommend reach out to support directly:
https://us.battle.net/support/en/help/contact/159/ticket
Please be sure to include details of the issue and what steps you have tried. Also include the following data:
System Reports: https://battle.net/support/article/12988
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