Singtel latency - Oceanic

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1

Anyone on Singtel experiencing high latency since last night after 9.30pm? World MS hovering around 2-3K ping on average. Tried at home with Singtel connection and at work with Singtel as well, both yield same results.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.1.254 - 0 864 864 1 2 76 2
bb121-6-240-254.singnet.com.sg - 0 864 864 2 7 123 6
202.166.120.58 - 0 863 863 4 10 123 36
202.166.120.57 - 0 863 863 2 5 123 4
xe-9-2-1.tp-ar11.singnet.com.sg - 0 864 864 3 6 112 4
ae8-0.tp-cr03.singnet.com.sg - 0 864 864 3 5 105 4
ae4-0.tp-er03.singnet.com.sg - 0 863 863 3 6 107 5
202.166.124.190 - 0 864 864 3 9 139 5
165.21.12.4 - 0 864 864 3 8 143 6
unknown. telstraglobal. net - 1 856 854 4 8 121 47
i-93.sgpl-core02.telstraglobal. net - 1 857 855 5 8 110 8
i-15350.pthp-core02.telstraglobal. net - 29 401 286 245 258 354 257
i-10353.sydo-core03.telstraglobal. net - 24 448 344 0 297 356 299
i-90.sydo10.telstraglobal. net - 28 413 300 281 297 421 296
unknown.telstraglobal. net - 26 426 316 285 301 498 295
137.221.85.35 - 25 434 326 284 302 431 295
et-0-0-0-pe02-eqsy4.as57976. net - 25 438 331 0 300 444 293
103.4.115.248 - 26 425 315 284 298 489 298
________________________________________________ ______ ______ ______ ______ ______ ______

Is the problem on the server side or isp side? Experiencing packet loss at the telstraglobal nodes from the WinMTR report above.

2

I’m having the same issue - and it’s for both Classic and Retail. Also Singtel. Also getting packet drops when it hits telstraglobal nodes. Still not fixed at this point in time. :frowning:

3

Guess its not just me, home n world. Last night was 4k/6k, this morning 2k each >_>
Great way for us to end the year zzzzzz

4

undersea cables tio shark bite liao :((((

5

Yes, also subscribed to Singtel and having the same latency issue.

6

i dont think so emmm… its only wow, other stuff like streaming drama no issue hmmmm

7 
|------------------------------------------------------------------------------------------|

|                                      WinMTR statistics                                   |

|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

|                         Singtel-ACElite -    0 |   30 |   30 |    0 |    0 |    5 |    0 |

|         bb116-14-163-254.singnet.com.sg -    0 |   30 |   30 |    0 |    0 |    4 |    4 |

|                         202.166.123.134 -    0 |   30 |   30 |    1 |    2 |   19 |   13 |

|                         202.166.123.133 -    0 |   30 |   30 |    1 |    2 |   21 |    4 |

|            ae8-0.tp-cr03.singnet.com.sg -    0 |   30 |   30 |    1 |    2 |   22 |    4 |

|            ae4-0.tp-er03.singnet.com.sg -    0 |   30 |   30 |    1 |    3 |   45 |    2 |

|                         202.166.124.190 -    0 |   30 |   30 |    1 |    3 |   33 |    3 |

|                            165.21.12.68 -    0 |   30 |   30 |    2 |    3 |   15 |    5 |

|               unknown.telstraglobal.net -    0 |   30 |   30 |    2 |    2 |    8 |    5 |

|      i-93.sgpl-core02.telstraglobal.net -    0 |   30 |   30 |    3 |    4 |    7 |    7 |

|   i-15350.pthp-core02.telstraglobal.net -   17 |   18 |   15 |  244 |  255 |  267 |  255 |

|   i-10353.sydo-core03.telstraglobal.net -   17 |   18 |   15 |  282 |  293 |  301 |  296 |

|           i-90.sydo10.telstraglobal.net -   22 |   14 |   11 |  288 |  294 |  300 |  288 |

|               unknown.telstraglobal.net -   17 |   18 |   15 |  282 |  298 |  354 |  296 |

|        et-0-0-48-br01-eqsy4.as57976.net -   29 |   14 |   10 |  282 |  312 |  374 |  295 |

|         et-0-0-0-pe01-eqsy4.as57976.net -   37 |   11 |    7 |  289 |  300 |  329 |  296 |

|                          137.221.66.145 -   40 |   10 |    6 |  290 |  295 |  303 |  296 |

|                           103.4.115.248 -   18 |   17 |   14 |    0 |  296 |  303 |  281 |

|________________________________________________|______|______|______|______|______|______|
8

WinMTR stats are below, results are the same as what others mentioned.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
Singtel-AC1900 0 553 553 0 0 6 0
bb116-14-236-254.singnet.com.sg 0 553 553 2 6 84 3
202.166.123.134 0 553 553 1 2 13 2
202.166.123.133 0 553 553 1 2 46 2
ae8-0.tp-cr03.singnet.com.sg 0 553 553 1 2 29 3
ae4-0.tp-er03.singnet.com.sg 0 553 553 1 3 42 2
202.166.124.190 0 553 553 1 4 67 3
165.21.12.4 0 553 553 1 5 66 3
unknown.telstraglobal.net 0 553 553 2 4 64 3
i-93.sgpl-core02.telstraglobal.net 1 550 549 3 4 14 5
i-15350.pthp-core02.telstraglobal.net 20 314 254 189 256 281 247
i-10353.sydo-core03.telstraglobal.net 16 338 284 231 295 316 286
i-90.sydo10.telstraglobal.net 16 346 294 228 294 328 284
unknown.telstraglobal.net 16 342 289 233 298 377 288
et-0-0-48-br01-eqsy4.as57976.net 19 322 264 229 299 374 284
et-0-0-0-pe01-eqsy4.as57976.net 16 338 284 174 298 387 285
137.221.66.145 19 318 258 173 295 327 286
103.4.115.248 17 330 274 232 295 321 284

https://us.forums.blizzard.com/en/wow/t/starhub-singapore-singtel-myrepublic-lots-of-spikey-world-delay/103307/247
Its similar to the above threads on the problem which happen months back.

Using VPN may help to solve the routing issue and reduce ping.

9

The issue back in Feb 2019 was due to a routing problem, but currently most of the winmtr logs posted here show consistent packet loss at the telstralglobal nodes.

Can any blues advise on this?

10

Tried playing on the US realms, there is no ping issue on it. Its just the oceanic realms…

11

Hi, i am also under singtel, usually is 120ms now, 200+ms now. i also have lag since last month during the night. this is thread i posted (Lag 400ms to 12k ms every night(9.15pm to 12am GM +8) coonecting to OCE server from singapore - #20 by Matamune-khazgoroth) last month still get lag during night until now, i cant reply my own post.

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
Singtel-ACPlus 0 555 555 0 0 5 0
bb42-61-175-254.singnet.com.sg 0 555 555 1 6 104 3
202.166.123.134 0 555 555 1 1 12 2
202.166.123.133 0 555 555 1 1 34 1
ae8-0.tp-cr03.singnet.com.sg 0 555 555 1 1 55 1
ae4-0.tp-er03.singnet.com.sg 0 555 555 1 2 43 2
202.166.124.190 0 555 555 1 3 65 1
165.21.12.4 0 555 555 1 4 66 12
unknown.telstraglobal.net 0 555 555 184 185 232 184
i-93.sgpl-core02.telstraglobal.net 0 555 555 198 198 209 198
i-15350.pthp-core02.telstraglobal.net 0 555 555 217 219 226 219
i-10353.sydo-core03.telstraglobal.net 0 555 555 217 218 228 218
i-90.sydo10.telstraglobal.net 0 555 555 205 205 261 205
unknown.telstraglobal.net 0 555 555 204 207 287 204
et-0-0-48-br01-eqsy4.as57976.net 0 555 555 199 203 303 199
et-0-0-0-pe01-eqsy4.as57976.net 0 555 555 208 211 319 208
137.221.66.145 0 555 555 204 204 207 204
103.4.115.248 0 555 555 216 216 219 216
12

@Matamune , is this your current winmtr log?

13

yeah. yesterday was 120ms. i got lag during night. i did ask singtel last month say there nothing they can do. LOL

14

From the logs, it would appear it’s less of an ISP problem since it’s clearly that players routed through Telstra is getting the short end of the straw here now.

15

Not too sure about that. I had a lot of lag loading up some non-Blizzard sites last night with Singtel too (literally took 20 minutes to load up some pages fully).

16

guess use vpn for now , @ranextra what vpn you using now?

17

It seems okay now.

18

Thanks for your reports, everyone! We are aware of some issues with connections in Singapore, Philippines, Indonesia, and Australia/New Zealand. We’ve noticed the telstra node issues for some time now and I’ll add this over for tracking!

There was an undersea cable cut several months ago, that from my knowledge has not been fully resolved yet. Here’s an external post about the cable cut. It lists Singtel and Telstra mentioned here that have been impacted.

While it’s not supported, an alternative connection or VPN are a few options in the mean time. It’s recommended to communicate with the ISP if these options do help.

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