Hey there Targetcapped,
Thank you for taking the time to report the persistent issues with those connection tests. Both PingPlotter tests display packet loss occurring at the 2nd “hop” and persisting through all subsequent hops, meaning the 2nd hop is dropping a percentage of those network packets.
If these troubleshooting steps have no impact, you will need to contact your Internet service provider since they’ll be equipped to diagnose the issue with that 2nd hop. When contacting the ISP, you can request to speak to a “level 2 or level 3 technician” since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.
For others experiencing similar issues, temporarily testing a different network (i.e. mobile hotspot or USB tether) will help determine whether the problem is isolated to your primary network provided by your ISP. A PingPlotter test can help by pinpointing the source, which we always encourage sharing with the ISP during troubleshooting.
I hope this helps restore your connection to its former glory! Let us know if you have any questions going forward.