Its pretty obvious there are a lot of young people here who dont have much experience being in the work force. My advice to you is to scrub your social media accounts or delete them. Or just post memes of cats
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CM’s are people too and contrary to popular belief constantly hearing negative things about their company and or product line can be quite demoralizing.
So while I don’t condone the way the CM dealt with you I can understand that they are more than likely feeling the effects of the constant barrage they face day in & day out.
Who knows, the last guy he talked with could have been so obnoxious and irritating he lost his professional grip.
Either way, if you didn’t get the resolve you wanted. I urge you to re-submit your ticket back into the que and hopefully you’ll get a better CM.
My experience has always been the CM’s have been fantastic, it’s the developers I’ve had problems with.
Hope it helps.
P.S. I’ve been a Public Relations Rep & Customer Service trainer for 25 + years. It’s not always easy to be positive when your constantly hearing negatives and sometimes rude negatives at that.
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![:roll_eyes:](https://d38bqls1q93fod.cloudfront.net/en/wow/images/emoji/twitter/roll_eyes.png?v=6" ":roll_eyes:")
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Do you really think you should have been fired like that, or are you saying that since you were treated unfairly everyone should?
If your company has a policy claiming ownership of what employees say on personal accounts, it already has a bad reflection in my books.
Yes, absolutely. It’s a tough job and it’s not for everyone. And quite frankly, if that guy had had a gun in his pocket I’d probably be dead.
It was dumb of me, but I was angrier than I’d been in quite awhile.
Yeah he can do whatever he wants , he does not have gun to his forehead censoring his voice.
Yeah - much like a lot of news these days - context matters. People grabbed onto what he said and applied it to something else to fire up the outrage.
And… this is a law that’s been passed, or an opinion? Regardless of the outrage culture we live in (particularly on these forums every single time a Blizzard employee posts something that some crackpot has a bug in his ear over), people have their own space and their own time.
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Nope. Typically once someone’s reached a certain stage of inebriation, they’re generally shown the door, at least in the few such locales I’ve had the pleasure (re: /s) of working in.
Seems like it would’ve been easier to just get out from behind the table and let security handle it in its entirety, personally. At which point, if the guy decided to go with the, “I was thrown out of XYZ and I didn’t do anything wrong!” line on social media, that’s the point at which the official representative on that social media platform should say, “Sir, you were heavily intoxicated and attempted physical violence against our staff. We will not tolerate such behavior.”
I think you were probably let go due to the lack of deescalation attempts rather than what actually happened, but then again, I don’t really know all the facts.
Personally, I don’t have much respect for companies that don’t back their employees when it comes to issues between an individual customer and an employee.
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Welcome to everyone who has ever worked the retail life. Only difference? People in retail actually have to deal with the same crap only face to face. And ya, sometimes when you get a jerk in the store you mouth back off to them, but that is only reserved for the biggest offenders.
Imagine if I was a store manager for a company, like Lowes or something, and I had deal with a horrible customer. What if I was super professional at work, but when I saw them in town, I just started complaining about them. What do you think would happen to me?
Like I said, he can say whatever he wants, but then dont complain when people respond in kind.
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If you mean the second definition of personal, concerning ones private life, then sure. No ones life is private.
But the first, and primary definition of personal means belonging to one person, rather than anyone or anything else. So a personal account is just one that doesn’t belong to or go through another entity…like your employer. In that respect, there are personal accounts.
You are under the false impression that your “personal” social media account is somehow private , like what you say at home. It is not . Never has been . You dont own that space it is public . It is the same thing as if you were bad mouthing your company on the sidewalk outside the building and someone overheard it
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all social media accounts are basically public . There is nothing private or personal about them.
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That’s ok. Don’t sign the form and take the job. It takes quite of nasty facebook posts to warrant getting fired after a couple of warnings.
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Not on social media you dont .
“Private” is not the same thing as “personal”. You are right that all social media accounts are public and therefore not private, but that isn’t the same thing as their being “personal” or not.
Well, then that’s where I whole-heartedly disagree with you. You deserve to be treated with respect regardless of what you job you hold. The customer is not always right. If someone tries to assault you, you deserve to defend yourself.
I just can’t get behind supporting a culture of dehumanization.
I can’t blame them for being told not to. It’s the community’s idiocy, not the Developers, that is the direct and proximate cause for the breakdown in communication in this game. Frankly there’s a part of me that wishes Blizzard would delete the forums entirely.
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If you think most companies treat their employees bad…casinos take the cake. Personally I don’t think Lore should be fired. I think he should stop letting himself get baited by The Interwebs, and that ALL people in his position try to remember like it or not, his job is to deal with disgruntled people.
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