Nobody deserves to get fired over BfA. However, BfA isn’t a good game but it also isn’t a terrible game. It is somewhere in between.
I think most people can find something they like about it. I can’t say that about every game that I have bought throughout my gaming history.
I’m the same way when I get an order that is wrong. But that is me on the consumer side .
Me as a manager has to think different and I know not all guest are going to act like we do when we have an issue. So it is up to the managers to make sure all issues that start off on a negative foot get directed to a more positive one.
You said earlier if you had a customer that was rude to an employee you would be willing to show them out. Now would that be your first action or your final?
I’m thinking it would be your final solution and that would be because the situation escalated. Escalation takes both parties involved (Customer and employee). Reason people go if a customer is rude you don’t respond in kind is because you want to de-escalate the problem so that both sides save face .
I’m not saying it doesn’t happen. Just not for posting a basic opinion, so long as the basic opinion isn’t very offensive.
It really depends on the nature of the rudeness, and the problem at hand. If the customer is hurling racial slurs at my employee, the door is going to be the first action, full stop.
If the rudeness is just snarky comments about the performance of the employee, then deescalation would be more appropriate. There’s a world of difference between being rude about the service or product one has received, and being rude and making personal attacks against my staff. The former is somewhat acceptable, albeit obnoxious. Such a person can be reasoned with.
Someone making personal attacks on my staff, though? Nah, that’s a leash I keep short. Depending on how egregious and inappropriate the comments may be, I’d make the call on how short the leash is going to be on a case-by-case basis.
Oh yeah racial remarks or remarks about gender or sexual orientation are automatic out the doors but being rude because the item was listed for one price but the display says another or what was brought to the table was wrong then no the employee bites their tongue and politely replies to the customer that they will see what they can do be it get a manager or have the item remade.
Agreed. It’s not the first time, either. He has a few (now deleted) inappropriate tweets.
Yes, it’s his private Twitter. But ultimately he is one of the faces of WoW - and it’s wise to conduct yourself that way publicly. Other people have lost their jobs doing the same thing from other companies-- not treating your community well.
Yes, absolutely. There’s a distinct difference, mind you, between being upset and being rude.
Being upset can be more than warranted, and if it’s within my power, I’m going to make it right. Being upset can lead to being abusive though, and that’s where I personally draw the line. If someone is upset over a legitimate problem and is also abusive, I’d probably do a combination of the two – replace whatever it was that wasn’t right, but do so in a manner that suggests they leave, like putting the replacement in a to-go box and bagging it, and bringing the check along with it.
Really, it depends on the nature of the rudeness. To be crystal clear, I’m not talking about, “This food is cold, what the heck are your servers doing?!” That’s a rude way of phrasing it, but not abusive.
“This food is cold! Are you some kind of retard, hur durr?” That’d be a different story. The first would get an apology and replacement, and perhaps have a different server assigned to the table. The second, if the abuse continued or got worse, would be shown the door.
Oh I work in Healthcare. My company employees thousands if not ten thousand plus people. One person linked an article on their Facebook to something Healthcare related that happened near by with their comment attached to the article. Their comment was three little letters.
L
O
L
They were terminated for it, due to the fact that the company name was attached as their employer. This is not an anecdotal story. This is a first hand experience seeing it happen in my building story. And the subsequent round of meetings all employees had to attend about social media and our presence there.
Needless to say, pretty much nobody at my building has their employer listed any more. Some stripped the employer name and then went off about the termination, knowing that without the employer there was nothing the company could do about it.
Saying “all devs who worked on BfA should be fired”? For sure you can’t, because I’ve never read one of those posts.
The devs who are responsible for the direction the game is heading and planning for this failed expansion? Yes. They are the problem.
No. Blizzard has lost the plot.
Blizzard (read: Ion and his ilk) has a vision of a game without the quality of life changes they see as having spoiled the playerbase and attracted mostly worthless scrubs to the game, who the game would be better off without. They imagine that if people had never had any qol improvements, everybody would be blissfully happy with BfA right now.
They wouldn’t know any better, because people are stupid sheep, and they can’t tell the difference between having fun and not having fun.
Nobody likes being told what to do.
I assure you i know im haveing fun and i don’t follow sheeps at all Love BFA to each there own i guess.
I’m talking about the devs who have been in control over planning this expansion from the start, not about players who of course have a diversity of playstyles and desires.
Got you my bad was thinking you ment something else.
I’m out of likes, or I’d like your comment
That’s what gets me about this whole situation with him. He has so often on Twitter(Follow most everything to do with Blizzard/WoW on twitter and he is in that crowd so I’ve seen this statement many times) stated that he will not discuss anything to do with WoW or Blizzard on his “personal account” but then tosses out things like this from said account, sometimes deleting said tweets sometimes not…I’m not on the bash him bandwagon but I call them like I see them and that’s down right hypocritical to do so.
Also in reference to him being an employee of Blizzard…even if it IS his personal account, as an ex Military Spouse who raised my kids to show you represent the Service the Active Military Member is in, and that of someone with common sense about Company representation, if you are an employee of a company, any company but especially one so popular and out there as Blizzard/Activision, you are as an employee a representation of that company and of their ethics(I know it’s a bit extreme to use that, and given how Blizz/Activision has done some very questionable things, often not liked by the community to use ethics is a bit of a stretch) and when you lash out you’re not showing good representation of said company, even though said company in the opinions of many of the community base is lacking, shows a bad/disrespect to the consumers/customers who are essentially paying said representative’s salary.
It’s a huge weight on your shoulders to have that much responsibility harnessed to you, but in the end if he, or anyone else in his position, cannot handle the heat that is constantly thrown and have a lack of self control to not lash out especially on Social Media, then maybe said person is in the wrong field of work.
But that’s just my two cents on the situation.
To be honest, people got really excited when Wendys got snarky in their twitter. Like people LOVED it.
To be honest, I think I prefer that they have SOME form of “human” attached to what they do. When i contact support via chat, the different ways people interacted with me or just announced their entrance into the chat was always super fun. I don’t expect long animated answers every time, but even just a reminder that the other person isn’t a bot and actually is a human with varying emotional and talkative measures in their life is nice and refreshing.
My opinion is this thread is full of overly sensitive children and manchildren.
Actually, that’s more of a fact than opinion.
I didn’t get a chance to see his post, though I heard about it, but honestly if you were dumb enough to actively exploit an OBVIOUS bug for personal gain, get punished, then throw a tantrum like a child then expect to be laughed at. Not to mention its the guys personal Twitter and he has the right to post whatever he wants on it.
Err… no, that’s still opinion. ![:face_with_raised_eyebrow:](https://d38bqls1q93fod.cloudfront.net/en/wow/images/emoji/twitter/face_with_raised_eyebrow.png?v=6" ":face_with_raised_eyebrow:")