When you’re on the character select screen, and it says switch to the server to upgrade the characters gear, then everything gets mailed back to you that was in your bags, sometimes the legendary shards and shadows edge don’t get mailed back to you if you tell it to clear the quest log.
Because they’re considered quest items, and clearing the quest log always includes deleting associated quest items.
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You have to reobtain the quest and start from square one. You’re not the only one who has done that mistake. You can submit a ticket to Blizz and they will basically tell you the same thing. For next time that you do decide to boost a toon though, select to not clear quest log. If you have a really old toon that you are boosting, many of your quests can still be completed but can never be reobtained once dropped. I choose to keep all quests when I boost now for that reason.
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