We do try to keep cases and Game Masters together when possible. It’s a bit easier when the wait time is lower. Due to varying schedules, the Game Master who handles your ticket may not be in the office to handle your reply. In these situations, we don’t want to make you wait longer just because a specific Game Master is unavailable… especially during the holidays when Game Masters may be taking extended vacations.
Generally speaking, our live channels tend to be reserved for more immediate concerns like technical support - or account support for issues that are preventing access to the game.
In the past, our live channels would fill up with people calling about item restorations or character undeletions. Then people who needed help getting back into their account, or that had connection/crashing type of issue wouldn’t be able to reach us. So in-game issues like this that aren’t necessarily preventing you from playing the game wouldn’t really be priorities for live channels.
I don’t say that to try and brush aside your issue. I just want to try and explain the logistics of how we try to operate and our experience with opening channels for all types of issues.
As for the issue being reported with your Recruit a Friend, I am not entirely sure what is causing it. I can see the 3 months you applied to the WOW account but our system is only showing 2 - with 1 pending being granted. As far as I know, it should have been granted by now but there is nothing we can do to force it.
A handful or examples of this have been sent along to the WoW developers because this is a new system and we want to make sure we report any oddities before we try touching anything… I can say from experience that if we do something without first getting the go-ahead from the developers, it can cause more problems. Hopefully it gets granted on its own and no additional intervention is required, otherwise we’ll likely need to wait for the developers to identify whatever issues causes it and get that fixed first.
(I know I’m implying here that there is a bug, but I want to be clear that I cannot make that determination myself. Something definitely seems up, but it won’t be officially considered a bug until the WoW team says so)