Server Transfers locked but you're accepting payment for them?

I am trying to server transfer from Crusader Strike (PvP) to Wild Growth (PvE) to play with my friends. I paid the $25 transfer, then after trying to transfer it says “this server is not accepting transfers at this time” Crusader Stike has 3x the population to Wild Growth. What’s the reason i cannot transfer but you were able to accept my $25 for a transfer without having a notice of what servers we can or cannot transfer to. Seems like a toxic cash grab.

you just contact customer support and get a charge reversal. its not a toxic cash grab because no one is stupid enough not to seek a refund when it clearly doesnt work.