Update - it doesn’t look like many people have even viewed this post, so maybe not a huge issue, but if you have the same issue, Blizzard actually emailed and told me this is a bug. No known workaround or timeframe if/when it will be fixed. They say to submit a bug report, so if you get this problem, submit the report! More people means they might pay attention to it… maybe.
Original post - I am reaching out to the community because Blizzard has stated that they refuse to help in any way with this quest or anything to do with Secrets of Azeroth. I previously completed the entire event the days it came out on my main account. However, people have reached out to me over the years (very small Youtube channel) and I’ve helped along the way with various issues.
Recently, there was a question that I just didn’t have an answer to, so I reactivated a different account that had not been active during that time. The very first quest was not available to me. Oddly enough, only two quests showed up - for the thinking cap and the idol. I was level 60 on the character, so I leveled it to 70 and then even completed the entire Dragonflight campaign (not side quests, yet)… still no Preserving Rarities quest from Preservationist Kathos. I cannot figure out what I need to do to get the quest chain to start. I even started the quests in the anniversary event to see if it would change anything, but it did not.
Does anyone know what the pre-requisite is for this entire line? I searched for some of those keywords, but I couldn’t find another topic on this. I apologize if it’s already out there, but any direction to an answer would be so very appreciated!