Secrets of Azeroth Bugged: CLUE 3: THINKING CAP

I completed the second questline where I needed to take the spear to northrend and place it near the stone idol. I received credit towards the achievement but I can’t pick up the item for the third questline from Bobby Carlisle.

Has anyone had these issues and if so how did you fix them?
I see people on WoWhead have had this issue but no way to solve it yet.

In some cases, people have picked up the quest on a different character and not really realizing that was the case, since it’s possibly to pick up that quest before you even pick up the day 1 clue quest. Check ALL of your characters you think you would have logged in with, and check their bags for an item called " Thinking Cap Notes ". If a character has it, then that’s the character you have to complete it on, since the item it gives you is a toy and account bound.

Once you use the toy and add it to your collecction, it can be used on any toon. So the storyline doesn’t have to be on that original character. Just move the thinking cap to your hotbar and use it on the toon you want the storyline done on.