Since today’s patch, I’m having freezing issues with the game. Sometimes, the game just stops completely for some time (~3 to 5 seconds). The FPS count goes abysmal, then recovers.
It happens at different, seemly random, moments, but usually:
When I open the character panel ( “C” key) for the first time, or after I have not opened it for a while
When some voice sounds play (like Eitrigg’s in the Warfront)
When some panel opens in the screen (Transmog panel, Victory panel at the end of the Warfront)
It’s really annoying to say the least, and it wasn’t happening before today.
EDIT July 23rd:
This seems related to the DirectX 11 API. Change it to DirectX 12 (for Windows 10 users) or DirectX 11 Legacy (for everyone else) and check if the issue is resolved.
The freezing stopped once I changed my settings to DirectX 12. Other people in the thread related that it also worked for them.
Same problem here and I’ve never experienced it before today.
Edit-
I’m in a warfront now and it froze when Eitrigg first showed up and now my sound doesn’t work in game and even outside of game. I restarted the computer and now my sound is back. The freezes also happen when I open the character panel after a while like what’s listed in OP.
I updated drivers and also turned off anything in the background, including the battle.net app. All I have to do in game is wait about 60 seconds, hit my character panel hotkey, and can freeze the game on command.
There could be a number of things causing it. Drivers, overheating(thermal throttling), a corrupt installation, a bad addon or a bad process running on your computer. If your CPU/GPU temps are under 85C, then it’s likely not a thermal issue. Chances are it’s the WoW client. Try this:
Rename your addons and WTF folders, repair the client, do reset on the UI CVARS(run the command /console cvar_default and it will spit some errors, but still works) and see if the problem persists.
A lot of times, if an addon bugs out, it will hitch the game thread until it breaks out of it’s infinite loop. If you have the lua error window set to show, you’ll usually see it endlessly spitting thousands of errors.
Same problem here me friend! Game freezes since the patch was instaled, happens to me 5 times in about 2 hours, tue game freezes for about 20 seconds, then my computer freezes too, have to hard reset, i didnt have this problem before the patch… They keep sayin that is our grapich card and our memory, but is really strange those freezes happenin after the PATCH 8.3.7, again after a patch… The game is unplayble and i need a solution and a hot fix for blizzard right now… Thinkin about stop playin… im really sad.
It was not any add-on. Removed everything and the problem still happened.
But I found out that my Graphic Interface was set to DirectX 11, but I’m using Windows 10, so I changed it to DirectX 12, and (apparently) the problem was gone. I need further testing, but at least it’s not happening by opening the character or transmog panels.
As said above, I changed it to DirectX 12 and it seems to have fixed it. Maybe it’s related to DirectX 11 interface?
Microsoft has been rolling out the 2004 update for Windows 10 to people lately and it might be causing issues with drivers if yours aren’t 100% up to date.
Can you do the following to check windows version and GPU driver versions:
Right click the start menu icon>System>Scroll to the bottom and tell me what your OS version and build are (assuming you’re on Windows 10 Home)
For your GPU drivers, if you’re on Nvidia, right click your desktop>Nvidia control panel>Help menu>System information>Driver version
If you’re on AMD, I’m sure there’s a similar method to get your driver version.
I’m having the exact same issue. Every time I inspect someone or open my character info, open transmog interface, or even open the appearance tab outside of the the transmog interface. I reverted back to DirectX Legacy from DirectX 11 but the graphics are noticeably poor in comparison. Any solutions?
Thanks for reminding me of DirectX 12, I had changed it to 11 to solve crashing issues from a previous patch. I switched back to 12 and its been working for a hour without a freeze… will update if I freeze again.
Don’t bother trying to trouble shoot this one. It’s an old bug that wow previously hotfixed. We had it for the first month when they released corruption. Previously referred to as the “talking head” bug. You freeze when a talking head window pops up and when opening character panel. Hopefully a blue catches this and takes a walk around the office to find the dev that previously fixed this.
Thanks for directing me to the Legacy DirectX 11. But this really needs to be addressed by Blizz, everything worked just fine before this mini patch, shouldn’t be too hard to fix you’d think.
Can they do update w.o. breaking anything. We had this bug for a long time, it got fixed and they re-introduce it again. Really bad developer practices when stuff like this happen. If sh*t like this happens on the project where I work people would lose their jobs.
I am having this exact issue too. The bad part is it isn’t even listed in the “known” current issues. I guess it’ll be a known issue once a few of us don’t resub this month. Might be past time to roll back 8.3.7
5-20 second freezes everyime a portrait box pops up at the bottom makes mythics and travelling near world quests a nightmare. Can’t even play my alts since every time I open my character screen and swap out an item the game tries to crash.
I’ve updated the OP with a workaround that seems to work. Anyway, here it is:
This seems related to the DirectX 11 API. Change it to DirectX 12 (for Windows 10 users) or DirectX 11 Legacy (for everyone else) and check if the issue is resolved.
The freezing stopped once I changed my settings to DirectX 12. Other people in the thread related that it also worked for them.
I. Love. You.
My two biggest offenders were opening character screen or zoning into a new World Quest (more specifically the dialog box coming up). I would freeze anywhere between 10 seconds to a minute! I’ve done EVERYTHING I could think of and even looped in a couple buddies who are way more technical than myself. I was about to reinstall Windows! Anyway, I have changed to DirectX Legacy and haven’t had the issue since. I do hope this stays true.