Hey Knoest,
This is what we sometimes refer to as a “partial disconnect” in WoW. It’s not a graphics or rendering issue, but rather a connection issue.
When you’re playing WoW there are multiple connections going at the same time. If you hover your mouse over the game menu icon (the red question mark at the bottom right) you’ll see “home” and “world” latency. These two two separate connections to the WoW servers that each do different things. Home is primarily responsible for chat, guild info, and item tooltip info. World is used for movements of your character and other characters/NPCs, spells and abilities, damage/healing, etc. The world connection usually is sending and receiving more data than the home connection.
So when we see problems with your character or other characters running in place, or spells and abilities not working, but your chat is still working, that indicates you’ve lost connection to the “world” server but the “home” server is still connected.
For troubleshooting this connection issue, the first thing that I would recommend would be to use a direct wired connection to your router if you aren’t already. Wireless can cause problems with connections dropping, especially in dungeons or battlegrounds where more information is being transmitted. Then power cycle the router to refresh the connection.
Beyond that, you may want to try running a WinMTR test in the background as you play in order to capture what the network traffic looks like when the issue occurs. Since you mentioned the problem is somewhat random you may need to let the test run for 20-30 minutes at a time and then stop and restart the test if it doesn’t happen within that window.
- Download WinMTR
- Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.
- Open the new folder that was created, then open the WinMTR_x64 folder.
- Right-click on the WinMTR application and select “Run as administrator”.
- Type the IP address 24.105.62.129 in the “Host” field.
- Click on “Start” and then launch the game. Allow the test to run for 20 minutes or so, and then click “Stop”. If the problem didn’t occur during that 20 minutes, start the test again for another 20 minutes. Rinse and repeat until the problem occurs.
- Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.