I’ve been having issues with my ping and I contacted my ISP about it. I conducted a tracert and they said:
“On Hop 6 you are off the Sparklight network please contact the person who manages the server so they can troubleshoot this issue.”
Can I post my tracert here to see if I can fix this?
This forum is player discussion only, unfortunately I’m not sure what contact to give to direct this to.
You could post it here, look in the general forum on how to code wrap a post with links to bypass trust level issues.
Here’s some trouble shooting suggestions in the meantime
Its just text, ill post below:
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|---|---|---|---|---|---|---|
| 10.0.4.1 - 0 | 39 | 39 | 0 | 0 | 1 | 0 |
| 10.35.233.129 - 0 | 39 | 39 | 1 | 2 | 9 | 4 |
| 10.224.253.117 - 0 | 39 | 39 | 11 | 13 | 28 | 13 |
| ae68.edge6.Seattle1.Level3 net - 0 | 39 | 39 | 11 | 15 | 29 | 13 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| BLIZZARD-EN.ear3.LosAngeles1.Level3 net - 0 | 39 | 39 | 37 | 41 | 96 | 39 |
| ae1-br01-eqla1.as57976 net - 0 | 32 | 32 | 79 | 552 | 3392 | 294 |
| No response from host - 100 | 8 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe02-swlv10.as57976 net - 0 | 39 | 39 | 66 | 68 | 81 | 69 |
| las-swlv10-ia-bons-02.as57976 net - 0 | 39 | 39 | 62 | 63 | 66 | 64 |
| 10.114.4.47 - 0 | 39 | 39 | 62 | 63 | 66 | 64 |
| 10.114.194.99 - 0 | 39 | 39 | 63 | 63 | 66 | 65 |
| 5.42.178.1 - 0 | 39 | 39 | 62 | 64 | 81 | 65 |
| 64.224.28.247 - 0 | 39 | 39 | 66 | 67 | 69 | 68 |
| ________________________________________________ | ______ | ______ | ______ | ______ | ______ | ______ |
Level 3 is sparklights peering partner what normally happens is your isp would open a ticket with them to resolve the issue. you will need to get the issue escalated with your isp to contact level 3. wish i had better news. the only other work around is to try a VPN
I’m not sure what that means but can I just email them and say that? Also I tried NordVPN and it wouldnt load bnet app or my wow.
So just contact your ISP tell them that you need elevated support. When you get a tier 2 or tier 1 technician on the line or they call you back explain that they’re pearing partner level 3 is having issues and you would like them to contact level 3 to help resolve the issue
Will do and i’ll report back with what they say! Thanks for the info!
EDIT:
Well they did fix the config for my modem because I was setup on a cable modem setup and not fiber but they said they didn’t have any contact information for a Level 3 peering partner. But my internet is up to speed now. (routing is the same still)