Hello -
Currently live in Kentucky, USA
I ran the looking glass test for retail wow connecting to Hellscream as well as wow classic connecting to Fairbanks and Mankirk.
Why do I get routed to Amsterdam from Kentucky then back to the USA ?
Because you aren’t being routed to Amsterdam.
Ip geolocation is often based on where the corporation is located, not where the server actually is.
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Would that explain why I have 5000ms spikes when I usually run around 40-70ms?
High spikes like that can be caused by your computer (UI issue), your home network, or a problem with one of the hops on the way to the server. A looking glass test is not the best way to narrow it down - it’s mostly used when you can’t connect at all.
You’d be better off running a winmtr - https://us.battle.net/support/en/article/27780 - run it for 10-15 minutes. You can play while it runs to make sure you’re experiencing the issue. Then post that. You might have to highlight it and hit the </> button to get it to work, or if you have trouble you can use pastebin and just give us the letter at the end of the link. Hellscream and makirk are central and fairbanks is west.
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The ip addresses you should use for winmtr are listed on this support page. Use the one for the correct data center. Using any other ip are isn’t going to generate correct data.
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.1.1 - 5 | 472 | 453 | 1 | 3 | 30 | 7 |
| 64-191-146-193.service.qx.net - 5 | 472 | 453 | 1 | 3 | 30 | 7 |
| 10.6.1.9 - 5 | 472 | 453 | 2 | 3 | 27 | 2 |
| 64.191.129.77 - 5 | 472 | 453 | 3 | 6 | 55 | 3 |
| rrcs-74-142-116-149.central.biz.rr.com - 5 | 468 | 448 | 2 | 6 | 33 | 5 |
| be24.clmkohpe01r.midwest.rr.com - 5 | 472 | 453 | 13 | 20 | 70 | 15 |
|bu-ether31-vinnva0510w-bcr00.tbone.rr.com - 5 | 472 | 453 | 23 | 25 | 60 | 24 |
| ge-7-1-6.ar0.cdp01.tbone.rr.com - 5 | 472 | 453 | 23 | 26 | 88 | 24 |
| 66.109.5.225 - 5 | 472 | 453 | 22 | 27 | 67 | 23 |
| 24.30.201.81 - 5 | 472 | 453 | 20 | 26 | 116 | 20 |
| No response from host - 100 | 111 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 111 | 0 | 0 | 0 | 0 | 0 |
| et-0-0-0-pe01-swlv10.as57976.net - 5 | 472 | 453 | 71 | 75 | 104 | 71 |
| 137.221.105.2 - 5 | 472 | 453 | 71 | 75 | 119 | 73 |
|____________|||||||
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.0.1.1 - 14 | 423 | 367 | 1 | 3 | 19 | 4 |
| 64-191-146-193.service.qx.net - 14 | 423 | 367 | 1 | 3 | 19 | 4 |
| 10.6.1.9 - 14 | 423 | 367 | 2 | 3 | 19 | 5 |
| 64.191.129.77 - 14 | 423 | 367 | 3 | 5 | 19 | 11 |
| rrcs-74-142-116-149.central.biz.rr.com - 14 | 423 | 367 | 2 | 5 | 34 | 8 |
| be24.clmkohpe01r.midwest.rr.com - 14 | 423 | 367 | 13 | 19 | 33 | 26 |
| shs-relay-02.timewarnercable.com - 14 | 423 | 367 | 23 | 26 | 53 | 26 |
|bu-ether11.chcgildt87w-bcr00.tbone.rr.com - 14 | 423 | 367 | 23 | 26 | 91 | 28 |
| 66.109.5.225 - 14 | 419 | 362 | 23 | 28 | 557 | 26 |
| 24.30.201.81 - 14 | 423 | 367 | 20 | 26 | 98 | 26 |
| ae1-br02-eqch2.as57976.net - 59 | 149 | 62 | 0 | 3468 | 4982 | 2490 |
| et-0-0-1-pe01-eqch2.as57976.net - 14 | 423 | 367 | 39 | 45 | 148 | 47 |
| 24.105.62.129 - 14 | 423 | 367 | 40 | 43 | 54 | 46 |
|____________|||||||
Hey there,
Looking at the tests it appears the connection is suffering from significant data loss. The actual latencies when you reach our service are within normal but with one test showing a persistent 5% data loss through the entire path on the first test and 14% loss on the second test, I could absolutely see experiencing 5 second plus delays in game if not outright disconnections from the service.
That the loss is present in the very first hop, shows that it begins either with the system, the connection to the modem, or the modem itself.
Give the following a shot:
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Do you have the ability to connect the system to a mobile hotspot?
We do not support this setup for playing but it can provide contrast to your normal connection. If you go this route make sure you are on mobile data and not on your wifi network and if you have a limited data plan, restrict your testing to prevent excessive data usage.
There are online guides for most smartphones on how to do this and most carriers can guide you through the setup process as well.
Do you have the ability to try a different computer on the same network? Or, the ability to try your current computer on a different network? This can help us determine if what you are experiencing is due to an network issue or something specifically with your system itself. Give it a shot and see what happens.
Hey,
I tried the extended power cycle, changing DNS as well as using a different machine on the same network. My issue persists through all of those changes - I am unable to log into my router to tinker with qos/firewall settings as I have an IT company manage that so I will talk to them to see if they can do that for me.
Also tried connecting on my phone and with game/discord running I have 250-300ms so that isn’t really an option.
thanks for replying - i’ll keep you informed
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