Rogers ISP issues?

Popohnia-moon-guard · October 26, 2018, 9:41pm

I live in Ontario, Canada, and I have Rogers as my ISP. For the last 2-3 weeks I've been having some consistent lag spikes and haven't been able to track down the source.

I'm wondering anyone know of any current issues with Rogers or their modems?

Litetouch-amanthul · October 27, 2018, 12:10am

did it start happening around 12 October 2018 the release of BO4 on battle net severs?

Caterpepi · October 27, 2018, 12:17am

Hey, Popohnia! We've had reports of issues for Canadian Bell and some smaller ISPs, this was resolved just a few days ago and there were no reports for Rogers ISP. Could a WinMTR test be gathered while playing the game for 10-15 minutes?

Popohnia-moon-guard · October 27, 2018, 1:02am

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| hitronhub.home - 95 | 126 | 7 | 0 | 0 | 1 | 1 |
| 173.35.154.1 - 0 | 599 | 599 | 4 | 14 | 96 | 11 |
| 67.231.221.105 - 0 | 598 | 598 | 3 | 11 | 237 | 12 |
| 209.148.232.241 - 0 | 598 | 598 | 5 | 10 | 31 | 10 |
| 209.148.235.5 - 0 | 598 | 598 | 2 | 11 | 46 | 12 |
| 209.148.235.89 - 0 | 598 | 598 | 25 | 34 | 186 | 30 |
| eqix-ix-ch1.blizzard.com - 0 | 598 | 598 | 26 | 35 | 196 | 34 |
| ae1-br01-eqch2.as57976.net - 0 | 598 | 598 | 13 | 31 | 360 | 18 |
| be1-pe01-eqch2.as57976.net - 0 | 598 | 598 | 27 | 34 | 215 | 32 |
| chi-eqch2-ia-bons-02.as57976.net - 0 | 598 | 598 | 16 | 23 | 239 | 24 |
| 24.105.62.129 - 5 | 515 | 494 | 15 | 21 | 60 | 17 |
|________________________________________________|______|______|______|______
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

And no, I think the issues started around October 1st.

Caterpepi · October 28, 2018, 10:21pm

Thank you for the WinMTR test, Popohnia! The main concern is with the local network:

| hitronhub.home - 95 | 126 | 7 | 0 | 0 | 1 | 1 |

Within the router settings, check if Quality of Service (QoS) and Universal Plug and Play (UPnP) are active. These may be under different names like Wireless Multimedia (WMM), please check with the manufacturer's manual. Updating the firmware and checking the firewall settings could help, as well.

What is the router/modem model? Are you currently wired or wireless? If wireless, does it improve while wired or bypassing the router?

Popohnia-moon-guard · October 29, 2018, 1:34pm

Thanks. I will try and do that once I am home.

The model is Hitron CODA-4582 and I use a cable directly from the modem.

Ranilla-stormrage · October 30, 2018, 3:00am

Same issue, Also Rogers ISP in Toronto, Canada. Same modem model.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| hitronhub.home - 99 | 69 | 1 | 1 | 1 | 1 | 1 |
| 99.248.0.1 - 0 | 344 | 344 | 3 | 16 | 87 | 9 |
| 67.231.221.177 - 0 | 344 | 344 | 5 | 14 | 33 | 8 |
| 9034-cgw01.bloor.rmgt.net.rogers.com - 0 | 344 | 344 | 3 | 11 | 28 | 8 |
| 209.148.230.14 - 0 | 344 | 344 | 5 | 13 | 55 | 13 |
|ix-ae-13-0.tcore1.tnk-toronto.as6453.net - 0 | 344 | 344 | 5 | 13 | 46 | 9 |
|if-ae-25-2.tcore1.ttt-toronto.as6453.net - 0 | 344 | 344 | 23 | 32 | 49 | 33 |
|if-ae-10-2.tcore2.ttt-toronto.as6453.net - 0 | 344 | 344 | 24 | 32 | 55 | 29 |
| if-ae-5-3.tcore1.aeq-ashburn.as6453.net - 0 | 344 | 344 | 24 | 33 | 64 | 33 |
| if-ae-2-2.tcore2.aeq-ashburn.as6453.net - 0 | 344 | 344 | 24 | 32 | 65 | 26 |
| 192.205.34.245 - 0 | 344 | 344 | 26 | 36 | 53 | 36 |
| cr2.wswdc.ip.att.net - 0 | 344 | 344 | 33 | 41 | 62 | 38 |
| cgcil21crs.ip.att.net - 0 | 344 | 344 | 33 | 43 | 60 | 43 |
| cr1.cgcil.ip.att.net - 0 | 344 | 344 | 30 | 39 | 56 | 39 |
| 32.130.248.130 - 0 | 344 | 344 | 31 | 40 | 62 | 40 |
| 32.130.248.149 - 0 | 344 | 344 | 44 | 52 | 70 | 48 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 68 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Toefist-dalaran · August 17, 2019, 2:19am

Did you find a solution to this, same model same ISP, the lag is insane…

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