It has to be one of the WORST spam filter mechanisms I have ever seen. If I select an E-mail in any other service I have ever used and report it as SPAM, I never see that E-mail again. If I report an RMT mail in-game, not only does it not block the user from sending me more spam, but I get the mail right back in my box again the next day.
I wrote a post about how Square Enix actually polices their game environments and takes actual actions over these incidents here: Imagine this
However at this point I feel that Activision/Blizzard are only really paying “lip service” to their ToS with respects to real money trading on their servers. Their only response in Retail was to create the WoW token so they could get some profits themselves from the RMT crowd and those who are willing to use those services. You can see that Activision/Blizzard’s attitude towards RMT is aligned with the trading services as their reasoning for offering paid boosts are almost word-for-word the same as what the leveling services offer when they advertise. The only problem I believe that the company actually has with RMT is that they don’t get any profit from it if it is done other than via the WoW token.
It wasn’t always this way, to be sure. When I first started playing World of Warcraft many, many moons ago people had to try to hide their RMT transactions for fear of being investigated and banned. And how much better would the community today be if Activision/Blizzard took a page from Square Enix and actually cared more about the quality of their game and the people playing it rather than kowtow to the lowest common denominator in the name of trying to maximize player numbers and profits?
As for any solution to the RMT mail, mine is to put the sender’s name into my Global Ignore List and Spam Filter add-on. I always use the report function as well, but as I know the mail will just come back to me again, I find it better to just implement my own filter. It only takes a few clicks, but it shows that I actually care more about my game environment than the company does. And as long as that is the case, I highly doubt they will expend any energy or thought towards creating a better report and spam blocking function. There simply isn’t any profit in it for them.
There are gaming companies out there that still care about their MMORPG environments and the quality of the people who play them (see my above link), but Activision/Blizzard stopped being one of those long ago. Unless you can find a way for them to profit from an idea, I highly doubt it would ever be seriously considered by their management for implementation in the game.
It is unfortunate, as they have made some really great games in the past.
Thanks.