I have been unable to log into WoW today as I am perpetually stuck at the character screen with “Retrieving Character List.” My characters never load and I am eventually disconnected with error wow51900309. I did not have this problem with Forever until after today’s update.
I have tried:
Restarting my computer
Scan and Repair
Reinstalling WoW Forever
Deleting Cache
and I am still having this issue. I have seen no posts from Blizzard about any ongoing issues today and everyone on my friends list has logged on fine. So what gives?
I am also experiencing this issue. I signed in Wednesday and Thursday night and also Friday afternoon. But since Friday evening, I cannot get past the “Retrieving Character List" step. I eventually receive the error message: You have been disconnected from the server. (WOW51900319).
- I restarted my computer.
- I scanned and repaired the game files.
- I removed the Cache, Interface, and WTF directories from the game directory.
I am able to play Burning Crusade Classic and Modern/Retail WoW normally.
I looked for a way to submit a technical support request, but I was unable to find that option anywhere. Is that still an option, or is there no direct support option any longer?
The technical support team was disbanded short of 3 years ago, and stopped providing courtesy support for crashes and latency issues. Some issues are still monitored for, such as server outages by the network team. But for one on one support they switched to the knowledge Center:
The main one for Troubleshooting Technical issues in WoW.
I have tried all these steps already and it has not resolved the issue. I still cannot access my characters even after maintenance.
I didn’t see this post, and I made a fresh thread on it. I’m in the same boat as you guys, and I haven’t seen a single response from Blizz regarding this. Craziness.