To be clear, we don’t generally “ban” or otherwise close a player’s account in these situations. We will apply an appropriate penalty, which is usually a suspension from the game for a specific length of time based on the policy violation as well as the history on the account.
Therefore, removing the items is important so when they do return they are unable to use them.
While I appreciate that, Andron, there isn’t anything a discussion would accomplish here. The Game Master wouldn’t be able to change the results.
For Classic we are unable to reimburse items or gold that may have been lost due to a scam, as outlined here. We absolutely will investigate such scams and take appropriate actions such as suspending persons participating in a verified scam and removing any ill gotten gain, but that is as much as we can do there.
If you wish to see a change to the policy you are welcome to post your feedback in the Classic General Discussion Forum.