To provide more info regarding this Forum:
As a reminder, the Customer Support forum is not an alternative contact point for In-Game, Technical or Account Support. To request assistance, please contact our customer support staff directly through our Support Site .
Additionally: While our Support Forum Agents try to reply to threads as they are able to, a response is not guaranteed.
link: https://us.forums.blizzard.com/en/wow/t/welcome-to-the-customer-support-forum/218