If you ever have issues with that again go to the CS forum. That is an Information Desk with regulars and usually Blues during working hours most days. They can tell you if your issue is something a GM can help with and what the best route to take is. They can also help answer policy questions, explain various game services, account setup, etc.
That should get you at least into the ticket system, a chance to talk to folks about the issue, and some expectations about how long it will take. Right now it is 3-4 days. Ticket queues are really backed up - they handle all the games, not just WoW.
This article also helps figure out if a GM can help you before you waste extra time.