Repeatedly logged out after a few seconds - reproduceable

Support Bug Report
1

I’m sure many players have noticed a sudden disconnection from the game that results in the client displaying the login screen with a ‘reconnect’ button… and some have noticed then after reconnecting and logging back in to the character results again, after a few seconds, being kicked back to the login screen.

I’m able to simulate/reproduce the situation and work-around reliably - some steps may not be necessary, but this is what I’m doing:

  1. On my main max level character, I visit the combat dummies in my main city (in this case, Orgrimmar)
  2. I initiate combat with the dummy
  3. I hit alt-f4 to hard close the game (simulate some sort of game crash / sudden disconnection)
  4. I launch a new client via the launcher, which is logged in automatically
  5. I select my character and enter into the game
  6. After a few seconds, I’m kicked back to the login screen with reconnect button - repeat clicking the button, selecting character, and entering the game as many times as you like… it will not resolve itself.

To work-around:

  1. Log into another character
  2. Use a portal or otherwise change zones
  3. Logout
  4. Log into the problematic first character… I stay logged in now!

Hopefully these steps to reliably reproduce the issue can help the devs at Blizzard uncover what is happening in the client to cause this to happen under everyday circumstances (as I understand most players won’t hard-quit the game with alt-F4 on a regular basis).

2

have you tried just staying logged off for a minute or two?

usually the reason you’re getting kicked back, is because the game hasn’t recognized that your character has logged off.

3

Yeah, and sometimes it works, most times not… and the 10-15 minutes prescribed is not an acceptable solution when this happens in the middle of instanced content… but that’s not the point of the post. This is to give something reproduceable so that hopefully it can just be fixed by the devs. If the character is able to login, both the client and server has enough information that it can be handled.