I have tried to get my signet of titanic insight recrafted twice to 415, the first time it came back 405. So i looked in trade for someone that could guarantee 415, found them and sent the order. They contacted me and said the highest it would let them do is 405. He said it was strange as he had been doing 418 all week.
You need to add a Greater Primal Infusion not a standard one , that may be your issue.
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need to do different lvl of content to get the different infusions
395-405 is Heroic raid / M+ 11-15 for primal infusion
408-418 is mythic raid / M+ 16+ for concentrated primal infusion
I’m a noob here, how many heroics would get you enough primals for a 405?
you would need 10 heroic raid boss kills or 10 completions of a 11+ M+ dungeon to get 405. while it does take longer you also get a 405 infusion from getting dragonscale / valdrakken to 30 rep ( unsure if tuskarr and centaurs grant one)