Chat support was useless - have reinstalled software like 20 times, updated bios, updated WIndows, updated USB drivers The headset works. Even if I right click on synapse, I see an option for Razer Kraken 7.1 v2 Oval, but if I click on it nothing happens. I can’t configure the headset In Synapse, I just see three options for registering the product and a few website options but no product and it prompts me to connect an applicable device I have tried plugging into every USB port. Seriously, this software sucks. How do I get it to show up? The only reason I bought it was to configure 7.1 and I can’t do that without the synapse connection
When I try it on my laptop (both Windows 10) everything works fine, but when I try it on my desktop everything installs and the headset works, but it does not give me the configuration options - just register product, visit store and view compatible devices and instructs me to connect a compatible device
Appreciate your help - whole reason I bought this was to get the 7.1 via the configuration and to enjoy that