Razer Kraken 7.1 v2 Oval - won't show up in Synapse 2 - have tried everything - please help

Chat support was useless - have reinstalled software like 20 times, updated bios, updated WIndows, updated USB drivers The headset works. Even if I right click on synapse, I see an option for Razer Kraken 7.1 v2 Oval, but if I click on it nothing happens. I can’t configure the headset In Synapse, I just see three options for registering the product and a few website options but no product and it prompts me to connect an applicable device I have tried plugging into every USB port. Seriously, this software sucks. How do I get it to show up? The only reason I bought it was to configure 7.1 and I can’t do that without the synapse connection

When I try it on my laptop (both Windows 10) everything works fine, but when I try it on my desktop everything installs and the headset works, but it does not give me the configuration options - just register product, visit store and view compatible devices and instructs me to connect a compatible device

Appreciate your help - whole reason I bought this was to get the 7.1 via the configuration and to enjoy that

With Synapse open, have you unplugged the USB cable and plugged it back in? You also may want to try a different port.