Random 2-3 seconds of black screen while playing

Bjornolfr-dalaran · January 17, 2019, 2:51am

This past weekend I upgraded my graphics card to a ATI Radeon RX 580 and replaced my two monitors with a 27" 1440p 144hz and a 23" 1080p 75hz monitor. Ever since then, I’ve been having my entire main display where WoW is running going black for 2-3 seconds. So far I have tried:

Reinstalling my video drivers, have tried both the recommended driver (18.12.2) and the newest (19.1.1)
Setting monitor from 144hz to 60hz. It does reduce the frequency of black screens but does not get rid of them
Playing in windowed mode
Turning Vsync on/off
Deleting the Cache/Interface/WTF folders
Reducing graphic settings
Monitored temperatures - Video Card runs about 75°c during raids.

So far WoW is the only game that I’m having issues with.

Here's my DxDiag

System Information

  Time of this report: 1/16/2019, 21:47:15
         Machine name: DESKTOP-MQ4LBHH
           Machine Id: {FE2E6868-6309-44D4-8AA3-13BF48815F04}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: Z68XP-UD3P
                 BIOS: Award Modular BIOS v6.00PG (type: BIOS)
            Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.6GHz
               Memory: 16384MB RAM
  Available OS Memory: 16302MB RAM
            Page File: 8510MB used, 10222MB available
          Windows Dir: C:\Windows
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
  Display Tab 3: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: Radeon RX 580 Series
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x67DF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5801682&REV_E7
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16322 MB
Dedicated Memory: 8172 MB
Shared Memory: 8150 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.662609,0.328625), Green(0.272961,0.594250), Blue(0.134289,0.120617), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: VIOTEK GN27DB
Monitor Id: VTK0270
Native Mode: 2560 x 1440§ (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\amdxc64.dll
Driver File Version: 25.20.15011.1004 (English)
Driver Version: 25.20.15011.1004
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 1/8/2019 7:00:00 PM, 1958448 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-DE76-23DF5CC2D435}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0xC5801682
Revision ID: 0x00E7
Driver Strong Name: oem14.inf:cb0ae414b12389ca:ati2mtag_Polaris10DS:25.20.15011.1004:pci\ven_1002&dev_67df&rev_e7
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

       Card name: Radeon RX 580 Series
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x67DF)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5801682&REV_E7
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 16322 MB
Dedicated Memory: 8172 MB
Shared Memory: 8150 MB
Current Mode: 1920 x 1080 (32 bit) (72Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.646008,0.337414), Green(0.328625,0.615734), Blue(0.146984,0.056164), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: C24F390
Monitor Id: SAM0D2C
Native Mode: 1920 x 1080§ (60.000Hz)
Output Type: HDMI
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\c0337968.inf_amd64_d248ffd59bb9b64f\B337967\amdxc64.dll
Driver File Version: 25.20.15011.1004 (English)
Driver Version: 25.20.15011.1004
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.4
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 1/8/2019 7:00:00 PM, 1958448 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-249F-11CF-DE76-23DF5CC2D435}
Vendor ID: 0x1002
Device ID: 0x67DF
SubSys ID: 0xC5801682
Revision ID: 0x00E7
Driver Strong Name: oem14.inf:cb0ae414b12389ca:ati2mtag_Polaris10DS:25.20.15011.1004:pci\ven_1002&dev_67df&rev_e7
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

       Card name: Intel(R) HD Graphics 3000
    Manufacturer: Intel Corporation
       Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
     Device Type: Full Device
      Device Key: Enum\PCI\VEN_8086&DEV_0112&SUBSYS_D0001458&REV_09
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1664 MB
Dedicated Memory: 32 MB
Shared Memory: 1632 MB
Current Mode: Unknown
HDR Support: Unknown
Display Topology: Unknown
Display Color Space: Unknown
Color Primaries: Unknown
Display Luminance: Unknown
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll
Driver File Version: 9.17.0010.4459 (English)
Driver Version: 9.17.10.4459
DDI Version: 11.1
Feature Levels: 10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 5/18/2016 7:00:00 PM, 12935296 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Vendor ID: 0x8086
Device ID: 0x0112
SubSys ID: 0xD0001458
Revision ID: 0x0009
Driver Strong Name: oem4.inf:5f63e534c037a893:iSNBD0:9.17.10.4459:pci\ven_8086&dev_0112
Rank Of Driver: 00D12001
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 0
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

Sound Devices

        Description: Speakers (3- High Definition Audio Device)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A132&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.17134.0001 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 9/7/2018 12:00:00 AM, 436736 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Digital Audio (S/PDIF) (3- High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A132&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.17134.0001 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 9/7/2018 12:00:00 AM, 436736 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Digital Audio (S/PDIF) (3- High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_1458A132&REV_1000
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.17134.0001 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 9/7/2018 12:00:00 AM, 436736 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices

        Description: Microphone (2- (LCS) USB Audio Device)

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 10.00.17134.0001 (English)
Driver Attributes: Final Retail
Date and Size: 4/11/2018 18:33:46, 151552 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Video Capture Devices
Number of Devices: 0

DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Keyboard
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: GIGABYTE Keyboard
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x04D9, 0xA06B
FF Driver: n/a

  Device Name: Game Mouse
     Attached: 1
Controller ID: 0x0